3i Infotech Desktop Support Engineer Interview Questions and Answers

Static IPs are fixed addresses, while DHCP assigns dynamic addresses automatically to devices on a network.

• Static IP: A fixed IP address assigned to a device, ideal for servers or devices needing consistent access, e.g., a web server.

• DHCP: Dynamic Host Configuration Protocol automatically assigns IP addresses to devices, suitable for networks with many devices, e.g., home networks.

• Use Case for Static IP: When running a...read more

To troubleshoot a slow system, identify resource bottlenecks, check for malware, and optimize settings.

• Check Task Manager for high CPU or memory usage; for example, if a specific application is consuming excessive resources.

• Run a disk cleanup to remove temporary files and free up space, which can improve performance.

• Scan for malware using antivirus software, as infections can significantly slow down a system.

• Disable un...read more

I troubleshoot printer and network sharing issues by diagnosing connectivity, driver, and configuration problems systematically.

• Check physical connections: Ensure the printer is powered on and connected to the network.

• Verify network settings: Use the printer's control panel to check IP address and network status.

• Update drivers: Ensure the latest printer drivers are installed on the client machines.

• Test connectivity: Pi...read more

DNS translates domain names into IP addresses, enabling browsers to load Internet resources.

• DNS stands for Domain Name System.

• It acts like a phonebook for the internet, mapping domain names (e.g., www.example.com) to IP addresses (e.g., 192.0.2.1).

• When you enter a URL in your browser, a DNS query is sent to a DNS server to resolve the domain name.

• The DNS server responds with the corresponding IP address, allowing your ...read more

Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.

• Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

• Click 'New' to add a new email account and select 'Email Account'.

• Enter your name, email address, and password, then click 'Next'.

• Outlook will attempt to configure the account automatically; if it fails, select 'Manual setup'.

• ...read more

Ping checks connectivity to a host, while Tracert traces the route packets take to reach that host.

• Ping sends ICMP Echo Request packets to test reachability.

• Tracert sends packets with increasing TTL values to map the route.

• Example of Ping: 'ping google.com' checks if Google is reachable.

• Example of Tracert: 'tracert google.com' shows the path taken to reach Google.

• Ping measures round-trip time, while Tracert shows each ...read more

Steps to install Windows on a new system include preparing the installation media, configuring BIOS, and completing the installation process.

• 1. Prepare installation media: Use a USB drive or DVD with Windows installation files.

• 2. Configure BIOS/UEFI: Access BIOS settings to set boot order to USB/DVD first.

• 3. Boot from installation media: Insert the USB/DVD and restart the computer.

• 4. Select language and preferences: Ch...read more

Technical support refers to providing assistance and troubleshooting for technical issues related to hardware, software, or other technology.

• Assisting users with hardware and software issues

• Troubleshooting technical problems

• Providing guidance on how to use technology effectively

• Resolving network connectivity issues

• Offering support for system upgrades and installations

Troubleshooting is the process of identifying, diagnosing, and resolving technical issues or problems.

• Identifying the issue or problem

• Gathering information and data related to the issue

• Analyzing the information to determine possible causes

• Testing and implementing solutions to resolve the issue

• Verifying that the issue has been resolved

Troubleshooting steps involve identifying the issue, gathering information, isolating the problem, implementing a solution, and testing the solution.

• Identify the issue reported by the user

• Gather information about the issue such as error messages or recent changes

• Isolate the problem by narrowing down possible causes

• Implement a solution based on the identified cause

• Test the solution to ensure the issue is resolved

The aim of an organization is to achieve its goals and objectives, fulfill its mission, and provide value to its stakeholders.

• To achieve its goals and objectives

• To fulfill its mission

• To provide value to its stakeholders

In a panic situation without a team lead, I would stay calm, assess the issue, and prioritize tasks effectively.

• Stay calm and composed to think clearly.

• Assess the situation quickly to identify the root cause.

• Prioritize tasks based on urgency and impact.

• Communicate with team members or escalate if necessary.

• Document the issue and steps taken for future reference.

Outlook is a personal information manager from Microsoft, primarily used for email, calendar, and task management.

• Email Management: Send, receive, and organize emails with folders and rules.

• Calendar: Schedule appointments, set reminders, and share calendars with others.

• Task Management: Create and track tasks and to-do lists.

• Contacts: Store and manage contact information for easy access.

• Integration: Works seamlessly wit...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks, managing users and resources.

• Centralized management of users, computers, and other resources in a network.

• Uses a hierarchical structure with domains, trees, and forests.

• Supports authentication and authorization through protocols like Kerberos.

• Allows for Group Policy management to enforce security settings and software deployment...read more

Configuring Outlook involves setting up email accounts, adjusting settings, and ensuring connectivity for optimal use.

• Open Outlook and go to 'File' > 'Account Settings' > 'Account Settings'.

• Click 'New' to add a new email account and select 'Email Account'.

• Enter your name, email address, and password, then click 'Next'.

• Outlook will attempt to configure your account automatically; if it fails, select 'Manual setup'...read more

Creating OST and PST files in Outlook helps manage emails and data storage efficiently.

• OST (Offline Storage Table) is created when you set up an Exchange account in Outlook.

• PST (Personal Storage Table) can be created by exporting data from Outlook.

• To create a PST file, go to File > Open & Export > Import/Export > Export to a file > Outlook Data File (.pst).

• For OST, it is automatically generated when you...read more

DHCP assigns IP addresses dynamically, while DNS translates domain names into IP addresses.

• DHCP (Dynamic Host Configuration Protocol) automates IP address assignment.

• Example: A device connects to a network and receives an IP address from the DHCP server.

• DNS (Domain Name System) resolves human-readable domain names to IP addresses.

• Example: Typing 'www.example.com' in a browser translates to an IP address like '192.0.2.1...read more

OST is an offline Outlook data file used by Exchange Server, while PST is a personal storage file used by Outlook for POP3, IMAP, and web-based mail accounts.

• OST is used by Exchange Server to store a copy of mailbox data on the local computer.

• PST is used by Outlook to store emails, contacts, calendar items, and other data for POP3, IMAP, and web-based mail accounts.

• OST files are synchronized with the Exchange Server wh...read more

OS manages the overall operation of a computer system, while Device Manager manages hardware devices connected to the system.

• OS controls the overall operation of a computer system, including managing resources, running applications, and providing user interface.

• Device Manager is a component of the OS that manages hardware devices connected to the system, allowing users to view and control device settings.

• Examples: Wind...read more

I have a Bachelor's degree in Computer Science and 3 years of experience in desktop support.

• Bachelor's degree in Computer Science

• 3 years of experience in desktop support

I have 5 years of experience in Desktop Support roles.

• 5 years of experience in providing technical support for desktop systems

• Proficient in troubleshooting hardware and software issues

• Experience in setting up and configuring computer systems

• Familiarity with operating systems such as Windows and macOS

• Strong communication and customer service skills

My preferred salary is negotiable based on the responsibilities and benefits offered.

• Salary expectations are based on industry standards and cost of living in the area

• Consider the benefits package offered in addition to base salary

• Open to discussing salary range based on responsibilities and growth opportunities