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Amazon Development Centre India Customer Service Associate Interview Questions, Process, and Tips

Updated 25 Jun 2024

Top Amazon Development Centre India Customer Service Associate Interview Questions and Answers

View all 7 questions

37 Amazon Development Centre India Customer Service Associate Interview Experiences

72 questions found

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Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Dec 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Aptitude Test Round

Communication skills test

3

Versant test Round (2 Questions)

4

One-on-one Round (3 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - Very stressful job it is. But if you are from same bg then it's good for you. If you are new joinees then think before you join
Interview experience
Rating 3
Average
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jun 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Aptitude Test Round

Basic English test , MCQ
Versant test to assess speaking, listening, writing, and understanding.
Cultural assessment.
Virtual job try out. ( It helps the understanding of the role to employees and fitment of of employee to employer)

3

HR Round (2 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a good opportunity to start with. The work understanding will be totally based on the trainer you got. Seniors were much helpful.

Get interview-ready with top interview questions

Interview experience
Rating 5
Very good
Difficulty level
-
Duration
-
Result
-

2 Interview Rounds

1

Aptitude Test Round

It was not easy as it had multiple parts.

2

One-on-one Round (2 Questions)

Amazon Development Centre India interview questions for designations

Senior Customer Service Associate

 (2)

Customer Service Associate 2

 (1)

Customer Service Executive

 (13)

Customer Service Representative

 (1)

Customer Support Associate

 (9)

Virtual Customer Associate

 (2)

Quality Service Associate

 (2)

Virtual Customer Support Associate

 (5)

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023.

2 Interview Rounds

1

Aptitude Test Round

It was a versant test to check communication in English.

2

HR Round (2 Questions)

  • Q1. General questions and introduction and hobbies of yourself. Add Answer
  • Q2. Tell me about yourself What are your hobbies And a topic for which you have to tell advantages and disadvantages Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is a very easy process.

Customer Service Associate Interview Questions

user image Subham Mitra

posted on 15 Apr 2024

Interview experience
Rating 4
Good
Difficulty level
Easy
Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Apr 2023.

2 Interview Rounds

1

Assignment Round

Aptitude, basic English, decision based questions

2

HR Round (4 Questions)

  • Q1. Why do you want to join Amazon as customer support associate? Add Answer
  • Q2. We are providing X amount for the post, it's not negotiable. Are you okay with that? Add Answer
  • Q3. Do you have a wired internet connection? View Answers (1)
  • Q4. Tell me about yourself. If experienced: Tell me about yourself and your previous job role. Add Answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. For the assessment, if you have knowledge of good basic English you'll clear it.
2. For the call round, just prepare the basic interview questions. They are pretty friendly during the call interview, so no need to worry much.
3. If you're currently working somewhere and trying to switch to Amazon, you also can apply. If you get selected, they will allow you to serve the notice period in your current company.
4. If you're experienced in the customer support field, try to negotiate the salary. Try to get at least 2-5% more than the HR offered CTC.
Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2023.

2 Interview Rounds

1

Assignment Round

You need to go through an assessment, it is more like an extensive version of versent test.

2

HR Round (1 Question)

  • Q1. Mostly about yourself, some grammer questions, they will basically see your grip on English and confidence. Add Answer

Interview Preparation Tips

Topics to prepare for Amazon Development Centre India Customer Service Associate interview:
  • Grammer
  • English
Interview preparation tips for other job seekers - Just be confident, try to get a referral and be friendly.

Customer Service Associate Interview Questions

user image shweta amgaonkar

posted on 21 Mar 2024

Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed before Mar 2023.

2 Interview Rounds

1

Group Discussion Round

Easy topic related to current affairs

2

One-on-one Round (3 Questions)

Interview experience
Rating 3
Average
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023.

2 Interview Rounds

1

Aptitude Test Round

English grammar, situation based Qs.

2

One-on-one Round (1 Question)

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm and be yourself.
Interview experience
Rating 4
Good
Difficulty level
-
Duration
-
Result
-

1 Interview Round

1

One-on-one Round (2 Questions)

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Oct 2022.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Aptitude Test Round

There will be an aptitude test to measure your inter communication and comprehensive skills

3

One-on-one Round (3 Questions)

  • Q1. Tell about your self Add Answer
  • Q2. Where do you see yourself in the next 5 yeas Add Answer
  • Q3. Explain about a situation where you have took some tough decision in your life Add Answer

Amazon Development Centre India Interview FAQs

How many rounds are there in Amazon Development Centre India Customer Service Associate interview?
Amazon Development Centre India interview process usually has 2-3 rounds. The most common rounds in the Amazon Development Centre India interview process are Aptitude Test, One-on-one Round and Resume Shortlist.
What are the top questions asked in Amazon Development Centre India Customer Service Associate interview?

Some of the top questions asked at the Amazon Development Centre India Customer Service Associate interview -

  1. how would you handle an irate custom...read more
  2. What do you know about customer serv...read more
  3. What is customer servic...read more
How long is the Amazon Development Centre India Customer Service Associate interview process?

The duration of Amazon Development Centre India Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

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Interview Process at Amazon Development Centre India Customer Service Associate

based on 10 interviews in last 1 year

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

People are getting interviews through

based on 28 Amazon Development Centre India interviews
Job Portal
Company Website
Referral
WalkIn
Campus Placement
Recruitment Consultant
39%
29%
11%
4%
4%
4%
9% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Amazon Development Centre India Customer Service Associate Salary
based on 2.7k salaries

Average annual salary

3.3 Lakhs
₹1.2 L/yr - ₹5.6 L/yr
15% more than the average Customer Service Associate Salary in India
View more details

Amazon Development Centre India Customer Service Associate Reviews and Ratings

based on 672 reviews

4.3

Rating in categories

 4.1

Skill development

 4.2

Work-Life balance

 4.2

Salary & Benefits

 4.1

Job Security

 4.5

Company culture

 3.6

Promotions/Appraisal

 4.0

Work Satisfaction

Explore 672 Reviews and Ratings
Customer Service Associate
2.7k salaries
3.3 Lakhs

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Customer Service Executive
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3.5 Lakhs

₹1.4 L/yr - ₹6 L/yr

Senior Associate
738 salaries
5.8 Lakhs

₹2.3 L/yr - ₹9.2 L/yr

Associate
608 salaries
3.4 Lakhs

₹1.8 L/yr - ₹6 L/yr

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