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Amazon Customer Service Executive Interview Questions, Process, and Tips

Updated 9 Mar 2024

Top 5 Amazon Customer Service Executive Interview Questions and Answers

Curated by AmbitionBox

85 Amazon Customer Service Executive Interview Experiences

175 questions found

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Customer Service Executive Interview Questions

user image Anonymous

posted on 25 Jul 2023

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

HR Round (3 Questions)

  • Q1. Do you know someone working in Amazon ?
  • Q2. Why do you be a part of Amazon ?
  • Q3. Iam more interested to make my job career in Amazon because many of the life’s and dreams r made by this company I was to join this job . Tqq
3

Technical Round (4 Questions)

  • Q1. When can you say the grapes is a tree ?
  • Q2. No the grapes is a plant because . The grape plant it has a thin stems not branches to say this was a tree .
  • Q3. What do you mean by hashing ?
  • Q4. The process of transforming any key or a string of the characters into the other values .

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • About our self
Interview preparation tips for other job seekers - Good morning sir this is Mohammad dilshad from Hyderabad and I glad to join this job to make my communication skills strong and to make my dreams true sir …. Tq sir

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • Asap
  • BPO Hiring
  • Call Center Operations
  • Customer Service
  • English
  • Inbound Process
  • TSO
  • bpo

Customer Service Executive Interview Questions

user image Anonymous

posted on 6 Sep 2023

Interview experience
Rating 5
Very good
Difficulty level
-
Duration
-
Result
-

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Coding Test Round

Certainly! Coding tests are assessments designed to evaluate a candidate's programming skills and problem-solving abilities. They are commonly used by employers and educational institutions as part of their selection or evaluation process.

The exact details of a coding test may vary depending on the purpose and level of the assessment. Here are some common aspects you might expect in a coding test:

1. Programming Languages: The test may require proficiency in specific programming languages such as Python, Java, C++, or JavaScript. Make sure to be familiar with the languages mentioned in the test requirements.

2. Time Limit: Most coding tests are time-constrained, meaning you will be given a certain amount of time to complete the given tasks. The allotted time can range from a few minutes to several hours, depending on the complexity of the problems.

3. Problems or Tasks: Coding tests typically present a set of programming problems or tasks that you need to solve. These problems can vary in difficulty level and may involve concepts like algorithms, data structures, string manipulation, or mathematical calculations.

4. Input and Output: For each coding problem, you will usually need to write a solution that takes certain inputs and produces the expected outputs. It's important to carefully read the problem statement and understand the input/output specifications.

5. Constraints: Sometimes, coding tests come with additional constraints that you must consider while developing your solution. These constraints can be related to memory usage, time complexity, or specific algorithmic approaches.

6. Testing and Evaluation: After writing your solution, it is common for coding tests to include an automatic evaluation process. This evaluation compares the output of your code against the expected output to determine correctness. It may also take into account the performance and efficiency of your code.

7. Collaboration and Resources: In most coding tests, collaboration with others or referring to external resources like online tutorials, forums, or libraries is not allowed. However, the specific rules and permissibility may vary depending on the context of the test.

It's essential to understand the requirements and guidelines of the coding test beforehand. Practice coding problems, review essential programming concepts, and get familiar with the programming language(s) you'll be using. This will boost your confidence and chances of performing well. Good luck with your coding test!

3

Aptitude Test Round

Purpose: Aptitude tests aim to evaluate specific cognitive abilities, such as numerical reasoning, verbal reasoning, abstract reasoning, spatial awareness, logical thinking, and problem-solving skills. These assessments help identify an individual's strengths and weaknesses in these areas

Interview Preparation Tips

Interview preparation tips for other job seekers - An aptitude test is a standardized assessment designed to measure an individual's inherent talents, skills, and potential in various areas. It is often used by employers, educational institutions, and career counselors to gain insight into a person's abilities and predict how well they might perform in certain tasks or professions.

Here are some key details about aptitude tests:

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • chat
  • csa
  • cse
  • csr
  • customer
  • customer care
  • customer support
  • domestic

Customer Service Executive Interview Questions

user image Anonymous

posted on 17 Nov 2022

I applied via Job Fair and was interviewed in Oct 2022.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

Technical Round (11 Questions)

Interview Preparation Tips

Topics to prepare for Amazon Customer Service Executive interview:
  • HTML
  • SQL Server
  • OOPS
  • CSS
Interview preparation tips for other job seekers - There is no issues and there is no tips . Have your interview and give best.

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • email
  • international
  • outbound process
  • Asap
  • BPO Hiring
  • Call Center Operations
  • Customer Service
  • English

Amazon interview questions for designations

Customer Service

 (10)

Senior Customer Service Executive

 (2)

Customer Service Associate

 (114)

Customer Service Manager

 (4)

Customer Service Representative

 (4)

Customer Service Engineer

 (1)

Virtual Customer Service Executive

 (1)

Spanish Customer Service Executive

 (1)

Customer Service Executive Interview Questions

user image Anonymous

posted on 9 Mar 2024

Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
-
Result
Selected Selected

I applied via Walk-in and was interviewed in Feb 2024.

2 Interview Rounds

1

HR Round (2 Questions)

2

One-on-one Round (2 Questions)

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • Inbound Process
  • TSO
  • bpo
  • chat
  • csa
  • cse
  • csr
  • customer

Customer Service Executive Interview Questions

user image Anonymous

posted on 26 Jul 2023

Interview experience
Rating 3
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023.

5 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

Aptitude Test Round

A test designed to determine a person's ability in a particular skill or field of knowledge.

3

Group Discussion Round

A group discussion is a discussion between a group of participants on a given subject

4

One-on-one Round (1 Question)

5

HR Round (1 Question)

  • Q1. HR is a suppotive person and this is the hire to another employee this is called a human resource.

Interview Preparation Tips

Interview preparation tips for other job seekers - Work+Fun= enjoyment and interested to your work.

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • customer care
  • customer support
  • domestic
  • email
  • international
  • outbound process
  • Asap
  • BPO Hiring

Customer Service Executive Interview Questions

user image Anonymous

posted on 25 May 2023

Interview experience
Rating 5
Very good
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2

HR Round (1 Question)

  • Q1. Introducing oneself Previous job responsibility Experience Reason to work in Amazon
3

Aptitude Test Round

Assessment that have grammar questions

4

Technical Round (1 Question)

  • Q1. Introduction Previous job responsibility Giving a topic to talk upon for 2 minutes Scenario based questions Asking questions about hobbies to know about communi...read more

Interview Preparation Tips

Interview preparation tips for other job seekers - Be on time.
Be confident
Have some questions of your own prepared in advance.
Don't loose the eye to eye contact
Greet the interviewer with a handshake and a smile.
Prepare well for the grammar test. You can also check for resources online.
Don't startled before the test.

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • Call Center Operations
  • Customer Service
  • English
  • Inbound Process
  • TSO
  • bpo
  • chat
  • csa

Customer Service Executive Interview Questions

user image Anonymous

posted on 7 Apr 2023

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Mar 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2

Aptitude Test Round

Aptitude test quantitative and qualitative

3

Technical Round (2 Questions)

4

HR Round (1 Question)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and give your best. All the best for your job interview

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • cse
  • csr
  • customer
  • customer care
  • customer support
  • domestic
  • email
  • international

Customer Service Executive interview

user image Be a Programmer

posted on 16 Nov 2021

Customer Service Executive Interview Questions

user image Anonymous

posted on 4 Apr 2023

Interview experience
Rating 1
Very bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2023.

2 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Be honest with your years of experience. All information you share will be verified at the time of joining.
View all tips
2

One-on-one Round (2 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - I am interested to see your company with in team work

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • outbound process
  • Asap
  • BPO Hiring
  • Call Center Operations
  • Customer Service
  • English
  • Inbound Process
  • TSO

Customer Service Executive Interview Questions

user image Anonymous

posted on 11 Oct 2023

Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
No response

I applied via Company Website and was interviewed in Sep 2023.

2 Interview Rounds

1

Aptitude Test Round

In this test u have to think about ur self. This test is all about what u ll do who u ll do when u ll do

2

Assignment Round

Listening assignment in which u have to listen the conversation between the customer and customer service provider and u have to choose the sentence what they talked.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just stay calm and answer with your all sense. Because while giving interview you have to think that you got the job and ur doing ur work...

Top skills recommended for Amazon Customer Service Executive interview

Insights by AmbitionBox
  • bpo
  • chat
  • csa
  • cse
  • csr
  • customer
  • customer care
  • customer support

Amazon Interview FAQs

How many rounds are there in Amazon Customer Service Executive interview?
Amazon interview process usually has 2-3 rounds. The most common rounds in the Amazon interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Amazon Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Amazon. The most common topics and skills that interviewers at Amazon expect are Asap, BPO Hiring, Call Center Operations, Customer Service and English.
What are the top questions asked in Amazon Customer Service Executive interview?

Some of the top questions asked at the Amazon Customer Service Executive interview -

  1. What's mortor nd what is concrete nd wht is the setting time of concrete Mix of...read more
  2. How you speak with your custom...read more
  3. What seles excutive wo...read more
How long is the Amazon Customer Service Executive interview process?

The duration of Amazon Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Interview Process at Amazon Customer Service Executive

based on 14 interviews in last 1 year

2 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
View more

Interview experience

Rating 4
Very Good

Difficulty level

Easy 42%
Moderate 50%
Hard 8%

Duration

Less than 2 weeks 91%
4-6 weeks 9%

People are getting interviews through

based on 72 Amazon interviews
Job Portal
Company Website
Referral
Walkin
Campus Placement
30%
19%
12%
12%
4%
23% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Amazon Customer Service Executive Salary
based on 1.8k salaries

Average annual salary

3.4 Lakhs
₹1 L/yr - ₹6.9 L/yr
17% more than the average Customer Service Executive Salary in India
View more details

Amazon Customer Service Executive Reviews and Ratings

based on 498 reviews

4.3

Rating in categories

 4.1

Skill development

 4.2

Work-Life balance

 4.2

Salary & Benefits

 4.1

Job Security

 4.5

Company culture

 3.9

Promotions/Appraisal

 4.1

Work Satisfaction

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