Faster and better experience!
i
Birdeye
Filter interviews by
I applied via Naukri.com and was interviewed in Nov 2021. There were 8 interview rounds.
My KPIs are focused on customer satisfaction, retention, and revenue growth.
Customer satisfaction score (CSAT)
Net Promoter Score (NPS)
Customer retention rate
Revenue growth from existing customers
Upsell and cross-sell opportunities
Time to resolution for customer issues
Number of successful customer onboarding
Renewal rate
Churn rate
BANT is a sales qualification framework that stands for Budget, Authority, Need, and Timeline.
Budget: Does the prospect have the financial resources to make a purchase?
Authority: Does the prospect have the decision-making power to make a purchase?
Need: Does the prospect have a problem that your product or service can solve?
Timeline: When does the prospect need to make a decision or implement a solution?
I would follow up with the customer through multiple channels and offer additional support.
Send a follow-up email or message to check in on the customer
Offer additional resources or support to address any concerns or questions they may have
Try reaching out through different channels such as phone or social media
Be persistent but respectful in your attempts to reconnect with the customer
Top trending discussions
based on 5 reviews
Rating in categories
Software Engineer
36
salaries
| ₹6 L/yr - ₹20 L/yr |
Senior Software Engineer
29
salaries
| ₹12 L/yr - ₹30 L/yr |
Senior Customer Success Manager
26
salaries
| ₹11.5 L/yr - ₹21 L/yr |
Customer Success Manager
22
salaries
| ₹9 L/yr - ₹18 L/yr |
Team Lead
19
salaries
| ₹12 L/yr - ₹37.2 L/yr |
Freshworks
Zoho
Happiest Minds Technologies
LTIMindtree