1. What's the use of update sets and how do you move update set from one instance to another? Once you imported the update set, what will you do? To check the customisations, You need to do open the update set and do something. What is that?
2. Let's say, I have 6 update sets. How to move all these update sets from 1 instance to another in a single shot?
3. Have you worked on any custom applications?
4. What is turnstile activity in workflow?
5. What all activities are there in workflows?
6. There is 1 incident table. There is a related list called Task. In that task related lists, there is a new button. On click of this new button, I need to copy few fields from incident table into this new task record. How can I do that?
7. In email notifications, there is 1 email and before sending it, I wanted to add people in CC and BCC. How to achieve this?
8. In UI actions, when incident status comes to work in progress, then only that button should be visible. How will I do that?
9. What we need to do to run client scripting in UI Actions? What is the name of the field you need to check in UI Action form?
10. How can you call a script include from a client script? What is the syntax for capturing answer variable?
11. What is the use of Display BR?
12. What is the use of Query BR? How can you use Query BR? What's the condition you need to keep? Can we use only before Query for this. Can't we use after query?
13. What are ACL's? When ACL runs, what are the different things it will check?
14. Let's say, there are two roles in the ACL under role level and our user has only 1 role. Will the user gets access to that object?
15. There is one group and there is one incident table. If the logged in user is trying to access this table, if the logged in user belonging to this particular group, then only we will give him access or else we will restrict the access. How can we do that?
16. There is one user and there is 1 incident table. In incident table, there are 100 fields. But I want to give the user access to only 10 fields and restrict 90 fields when the user access that particular record. How can I achieve this through ACL?
17. What kind of integrations have you worked on? Which methodology have you used like rest or soap? Is it bidirectional integration or one way integrations?
18. Using the get method, how can we request some data? Let's say if we want to fetch some account details by passing an account number. How and Where will we pass this?
19. What kind of authentication you have used. In oAuth What all details needs to be provided?
20. In service portal, what all things are available in widgets? There is some data in the server script. How to access this data in html?
21. There is 1 incident record. Once the incident record is created and after it os assigned to a person, if no action is taken on this for 5 days, a notification or remainder mails needs to be sent to the assignee of that incident. How will you do it?
22. Can I make a rest API call from a UI Action?
23. Let's say if this UI action is client callable. How can you make rest call?
24. Tell Syntax of restmessage?

Question

1. What's the use of update sets and how do you move update set from one instance to another? Once you imported the update set, what will you do? To check the customisations, You need to do open the update set and do something. What is that?
2. Let's say, I have 6 update sets. How to move all these update sets from 1 instance to another in a single shot?
3. Have you worked on any custom applications?
4. What is turnstile activity in workflow?
5. What all activities are there in workflows?
6. There is 1 incident table. There is a related list called Task. In that task related lists, there is a new button. On click of this new button, I need to copy few fields from incident table into this new task record. How can I do that?
7. In email notifications, there is 1 email and before sending it, I wanted to add people in CC and BCC. How to achieve this?
8. In UI actions, when incident status comes to work in progress, then only that button should be visible. How will I do that?
9. What we need to do to run client scripting in UI Actions? What is the name of the field you need to check in UI Action form?
10. How can you call a script include from a client script? What is the syntax for capturing answer variable?
11. What is the use of Display BR?
12. What is the use of Query BR? How can you use Query BR? What's the condition you need to keep? Can we use only before Query for this. Can't we use after query?
13. What are ACL's? When ACL runs, what are the different things it will check?
14. Let's say, there are two roles in the ACL under role level and our user has only 1 role. Will the user gets access to that object?
15. There is one group and there is one incident table. If the logged in user is trying to access this table, if the logged in user belonging to this particular group, then only we will give him access or else we will restrict the access. How can we do that?
16. There is one user and there is 1 incident table. In incident table, there are 100 fields. But I want to give the user access to only 10 fields and restrict 90 fields when the user access that particular record. How can I achieve this through ACL?
17. What kind of integrations have you worked on? Which methodology have you used like rest or soap? Is it bidirectional integration or one way integrations?
18. Using the get method, how can we request some data? Let's say if we want to fetch some account details by passing an account number. How and Where will we pass this?
19. What kind of authentication you have used. In oAuth What all details needs to be provided?
20. In service portal, what all things are available in widgets? There is some data in the server script. How to access this data in html?
21. There is 1 incident record. Once the incident record is created and after it os assigned to a person, if no action is taken on this for 5 days, a notification or remainder mails needs to be sent to the assignee of that incident. How will you do it?
22. Can I make a rest API call from a UI Action?
23. Let's say if this UI action is client callable. How can you make rest call?
24. Tell Syntax of restmessage?

Accepted Answer

Interview questions for Senior Consultant role

Update sets are used to move customizations from one instance to another
To move multiple update sets at once, use the Update Set Migration plugin
Custom applications can be developed using ServiceNow's App Creator
Turnstile activity in workflow is used to loop back to a previous activity
Activities in workflows include approvals, notifications, and subflows
To copy fields from incident table to task record, use a UI action with script
To add people in CC and BCC in email notifications, modify the email script
To show a UI action button only when incident status is work in progress, use a visibility condition
To run client scripting in UI actions, check the 'Client' field in UI Action form
To call a script include from a client script, use 'gs.include'
Display BR is used to display a message or UI page based on a condition
Query BR is used to modify the query used to retrieve records
ACLs are used to control access to ServiceNow objects
If a user has at least one role in an ACL, they will have access to that object
To restrict access to an object based on group membership, use a group ACL
To restrict access to specific fields in a record, use a field ACL
Integrations can be done using REST or SOAP, and can be bidirectional or one way
To request data using the GET method, pass parameters in the URL
OAuth requires client ID, client secret, and authorization URL
Widgets in Service Portal include forms, lists, and charts
To access server script data in HTML, use server-side rendering or data APIs
To send a notification after 5 days of inactivity, use a scheduled job with a script
REST API calls can be made from UI actions using 'gs.rest'
To make a client callable UI action that makes a REST call, use 'gs.action.getGlideURI'
Syntax of restmessage is 'var r = new sn_ws.RESTMessageV2();'

Accepted Answer

Update sets in ServiceNow are used to package and transfer customizations and configurations from one instance to another. After importing an update set, you need to preview it to check the customizations.
To move multiple update sets in a single shot, you can use the "Update Set Migration" feature. It allows you to select multiple update sets and move them to another instance.
I'm a text-based AI and don't work on custom applications, but I can help answer questions about them.
Turnstile activity in a workflow refers to a type of activity that waits for a specific event or condition to occur before proceeding further in the workflow.
Workflow activities in ServiceNow include approval, script, email, wait, and more. They define the steps and logic of a process.
To copy fields from the incident table to a new task record, you can use a client script or server-side script in the "onclick" event of the button.
To add CC and BCC recipients to email notifications in ServiceNow, you can use the appropriate fields in the "Email Notification" record or use script logic to modify the notification.
To make a UI action visible only when the incident status is "Work in Progress," you can set a condition in the UI action's script to control its visibility.
To run client scripting in UI actions, set the "Client" checkbox to true and specify the field you want to check in the "Form Field" field of the UI action form.
To call a script include from a client script, use the server object followed by the script include's name and function. You can capture the answer variable as needed.

Accepted Answer

Updating an instance? Create, move, and apply update sets. Check customizations.

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