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Classplus Customer Success Manager Interview Questions and Answers
Classplus Customer Success Manager Interview Experiences
3 interviews found
Selected
I applied via Referral
(1 Question)
- Q1. Basic Introduction
Anushree H N
Case study of two different sectors planning to grow
Case studies on current on going process of company and marketing growth and strategic planning
(1 Question)
- Q1. Ability to solve the case study and knowing ones internal potential for companies growth
Interview Preparation Tips
Know your jd
Know your company
Be skilled with tech and languages
And communication
Marketing ideas growth revenue and strategy planning
They give you assignment which might have 2-3 scenario based questions.
(1 Question)
- Q1. After assignment there is interview round with manager. Asking about previous roles and experience.
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Success Manager Interview Questions & Answers
KEKA TECHNOLOGIES
Anonymous
posted on 17 Mar 2025
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. Can you provide details about yourself along with your current experience?
- Ans.
Experienced Customer Success Manager with a passion for enhancing client relationships and driving product adoption.
Over 5 years of experience in customer success roles, focusing on SaaS products.
Successfully managed a portfolio of 50+ clients, achieving a 95% retention rate.
Implemented customer feedback loops that improved product features, resulting in a 20% increase in user satisfaction.
Conducted regular training se...
- Q2. What are the best strategies for prioritizing accounts and identifying risks in Customer Success Management (CSM) and account management?
- Ans.
Effective account prioritization and risk identification are crucial for successful Customer Success Management.
Segment accounts based on potential value: Focus on high-value accounts that can drive revenue.
Use health scores: Implement metrics like product usage, support tickets, and customer feedback to gauge account health.
Regular check-ins: Schedule periodic reviews with clients to identify any emerging issues early...
Customer Success Manager Interview Questions & Answers
KEKA TECHNOLOGIES
Anonymous
posted on 4 Apr 2024
General aptitude and reasoning along with basic math
Group discussion with a group of 6-7 people and given a topic.
(1 Question)
- Q1. Why should we hire you.
Customer Success Manager Interview Questions & Answers
KEKA TECHNOLOGIES
Anonymous
posted on 18 Jul 2024
(2 Questions)
- Q1. Work experience
- Q2. Visions n goals
(2 Questions)
- Q1. About the work and experience
- Q2. Knowledge about
Interview Preparation Tips
Selected
I appeared for an interview in Jan 2025.
Maths such as time calculation, percentage, etc
How did I solved that qestion asked me to explain
(1 Question)
- Q1. Tell me about yourself and previous expriences, etc
- Ans.
I am a dedicated Customer Success Specialist with 5 years of experience in managing client relationships and ensuring customer satisfaction.
Managed a portfolio of key accounts, providing personalized support and resolving any issues or concerns
Implemented strategies to increase customer retention and loyalty
Collaborated with cross-functional teams to deliver solutions tailored to customer needs
Utilized CRM software to ...
Interview Preparation Tips
Business Development Manager Interview Questions & Answers
Fleetx.io
Anonymous
posted on 21 Jul 2022
I applied via Naukri.com
Many types of questions regarding sales and personal experience
Interview Preparation Tips
(1 Question)
- Q1. Career background
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Overall Interview Experience Rating
based on 1 interview experience
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Classplus Customer Success Manager Reviews and Ratings
based on 28 reviews
Rating in categories
|
Business Development Manager
169
salaries
|  ₹4 L/yr - ₹8 L/yr |
|
Customer Success Manager
83
salaries
| ₹3.6 L/yr - ₹9 L/yr |
|
Key Account Manager
70
salaries
| ₹7 L/yr - ₹12 L/yr |
|
Software Engineer
47
salaries
| ₹7 L/yr - ₹23 L/yr |
|
Program Manager
43
salaries
| ₹6.3 L/yr - ₹22.4 L/yr |
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