Cogent E Services Customer Support Associate Interview Questions and Answers

Q1. 1. Tell me about yourself 2. Family background details 3. Do you have any work experience
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Q2. What do you know about customer service?
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is about meeting the needs and expectations of customers.

• It involves effective communication, problem-solving, and empathy.

• Examples include resolving customer complaints, answering inquiries, and providing product information.

• Customer service can be provided through various channels such as phon...read more
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Q3. How would you handle tough and angry customer?
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Q4. Why you left your previous job?
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Q5. Why there is career gap in your resume?
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Q1. Same as HR round + speak 1-3 minute on the topic of given by OM.
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Q1. They ask about in-depth details what you've written in your resume.
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Q2. Suppose you have written quick learner in your strength , What do you mean by quick learner?
Ans. 
Quick learner refers to the ability to grasp new information, skills, or concepts rapidly and effectively.
• Quickly understanding and applying new information

• Adapting to changes and challenges easily

• Being open to feedback and willing to learn from mistakes

• Seeking out opportunities for growth and development

• Examples: mastering a new software program in a short amount of time, quickly picking up on new industry trends and ...read more
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Q1. Salary discussion and Negotiation .
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Q1. Tell me about yourself tell me about your last weekend
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Q1. What is social media and advantages and disadvantages of social media ?
Ans. 
Social media is a platform for online communication and networking.
• Advantages of social media include increased connectivity and communication, access to information and resources, and opportunities for self-expression and creativity.

• Disadvantages of social media include privacy concerns, cyberbullying and online harassment, and the spread of misinformation.

• Examples of social media platforms include Facebook, Twitter, ...read more
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Q2. What is your weakness and strength?
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Q1. Firstly they asked basic tell me about yourself ?
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Q2. Why do you want to join bpo and why not your core field?
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Q3. How do you handle irrated customer?
Ans. 
Handling an irate customer requires active listening, empathy, and problem-solving skills.
• Remain calm and composed

• Listen actively and let the customer vent their frustrations

• Empathize with the customer's situation

• Apologize for any inconvenience caused

• Offer a solution or alternative options

• Follow up to ensure customer satisfaction
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Q1. Ji nothing much introduction
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Q1. Nothing much introduction
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Q2. Nothing much introduction why u want job
Ans. 
I am a dedicated customer support professional with a passion for helping others and a strong interest in enhancing customer experiences.
• I have over three years of experience in customer service, where I developed strong communication skills.

• In my previous role, I successfully resolved customer issues, achieving a 95% satisfaction rate.

• I am particularly drawn to this position because I believe in the importance of cust...read more
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Q1. What is sales.
Ans. 
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
• Sales involves identifying potential customers and persuading them to make a purchase.

• It includes building relationships with customers to encourage repeat business.

• Sales can be done through various channels such as in-person, online, or over the phone.

• Successful salespeople often have strong communication ...read more
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Q2. What is diffrent between credit card and debit card.
Ans. 
Credit cards allow you to borrow money from the bank up to a certain limit, while debit cards use funds directly from your bank account.
• Credit cards allow you to borrow money up to a certain limit, while debit cards use funds directly from your bank account.

• Credit cards charge interest on the borrowed amount, while debit cards do not incur interest as you are using your own money.

• Credit cards offer rewards and cashback...read more
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Q3. How many types of area? Ans: Generally 3 types of area 1. Prime/tier 1 2. Growth/tier 2 3. Rural/tier 3
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Q4. Some finance knowlege is good plus point. Our sales knowledge
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Find percentage.
For example: 25k ka 25 percent

Q1. How to spent last sunday.
Ans. 
Spent the day relaxing at home with family, cooking a delicious meal, and watching movies.
• Relaxed at home with family

• Cooked a delicious meal

• Watched movies
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Q2. Checking rate of interest knowledge For example:flate roi and reducing roi.
Ans. 
Flat rate of interest remains constant throughout the loan tenure, while reducing rate of interest decreases over time.
• Flat rate of interest is calculated on the initial loan amount and remains the same throughout the loan tenure.

• Reducing rate of interest is calculated on the outstanding loan balance, which decreases over time as the loan is repaid.

• Flat rate of interest is easier to understand but may end up costing mo...read more
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Q3. Most important:- Sale me this pen.
Ans. 
This pen is a high-quality writing instrument that is both stylish and reliable.
• Highlight the pen's sleek design and durability

• Emphasize the smooth writing experience it provides

• Mention any special features like a comfortable grip or quick-drying ink
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Q1. About yourself????
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Q2. Daily routine???
Ans. 
My daily routine as a Customer Support Associate involves assisting customers, resolving issues, and ensuring satisfaction.
• Start the day by checking emails and messages for any urgent customer inquiries.

• Review the support ticket system to prioritize and address outstanding issues.

• Engage with customers via phone, chat, or email, providing solutions to their problems.

• Document interactions and resolutions in the CRM syste...read more
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Q3. Why do you want to join bpo
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Q1. Why do you want to join bpo??
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Q2. What is bpo??????
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.

• Companies often choose to outsource these tasks to save costs and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO compan...read more
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Q1. Introduce your self
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Q2. Daily routine/yesterday routine
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Q3. About BPO/Customer support
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