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Fusion Interview Questions and Answers
Updated
23 Oct 2024
Popular Designations
Fusion Interview Experiences
17 interviews found
Anonymous
Interview experience
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR
(2 Questions)
- Q1. Ask about my bio
- Q2. Previous job experience
Add your answer
Add your answer
Round 2 - One-on-one
(2 Questions)
- Q1. What type of situation I face in the previous job
- Q2. Situation base questions
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't ask common interview questions
Customer Service Executive Interview Questions asked at other Companies
Q1. How would you handle a situation where a customer receives non-vegetarian food instead of vegetarian food?
View answer
(39)
Annabel Adams
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Mar 2024. There were 4 interview rounds.
Round 1 - HR
(1 Question)
- Q1. Don't wish to put here
Add your answer
Round 2 - One-on-one
(1 Question)
- Q1. Don't wish to put here
Add your answer
Round 3 - Case Study
They have provided their structure based inquiry, I have given right answered according to my knowledge.
Round 4 - Personal Interview
(1 Question)
- Q1. Tranning knowledge like HR policy, process knowledge, excell knowledge, LCD matrix, project knowledge, Customer management knowledge, CRM knowledge (understanding & how to handle their own application)
Add your answer
Customer Service Associate Interview Questions asked at other Companies
Q1. A customer received a damaged product and wants to return it. How would you handle this situation and what would you include in an email response to the customer?
View answer
(41)
Interview experience
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
- Q2. How you'll handle an angry customer
- Ans.
Listen actively, empathize, apologize, offer solutions, and follow up.
Listen to the customer's concerns without interrupting
Empathize with their frustration and apologize for the inconvenience
Offer solutions to address their issue and make things right
Follow up to ensure the problem has been resolved to their satisfaction
Answered by
AI
Add your answer
Answered by
AI
Add your answer
Customer Care Executive Interview Questions asked at other Companies
Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer
(36)
Interview experience
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR
(6 Questions)
- Q1. Tell me something about yourself, designation based KRA questions, changes I will bring, salary expectation, how soon I can join,
- Q2. Assignment set from client, its like versant round
- Q3. Nothing to add here
- Q4. Basic introduction salary expectation, immediate joiner, if experience last KRAs basis on profile, why did u left last job.
- Q5. Versant test by going walk in
- Q6. Salary discussion round basis on last package
Add your answer
Add your answer
Add your answer
Add your answer
Add your answer
Add your answer
Interview Preparation Tips
Topics to prepare for Fusion Trainer interview:
1. HR round
2. Client Assignment basis on versant
3. Manager
4. Salary discussion.
- Current Afairs, KRAs basis on de
- For freshers what is customer se
1. HR round
2. Client Assignment basis on versant
3. Manager
4. Salary discussion.
Trainer Interview Questions asked at other Companies
Q1. How do you handle a situation where providing the correct solution might upset or anger a customer, while still ensuring customer satisfaction?
View answer
(2)
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via LinkedIn and was interviewed before Oct 2023. There were 2 interview rounds.
Round 1 - Assignment
Giva a Full stack project. based on MERN AND MEAN stack
Round 2 - One-on-one
(2 Questions)
- Q1. Dsa , were easy to medium
- Q2. Some backend and azure related questions
Add your answer
Add your answer
Software Developer Interview Questions asked at other Companies
Q1. Maximum Subarray Sum Problem Statement Given an array of integers, determine the maximum possible sum of any contiguous subarray within the array. Example: Input: array = [34, -50, 42, 14, -5, 86] Output: 137 Explanation: The maximum sum is...
read more
View answer
(43)
Zpower Batteries
Interview experience
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical
(1 Question)
- Q1. About yourself , introduction round
Add your answer
CSR Executive Interview Questions asked at other Companies
Q1. What would you do if a customer is unhappy with the provided reason?
View answer
(1)
Interview experience
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in May 2023. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one
(2 Questions)
- Q1. What were the role and responsibilities in your previous organisation? What was your average handle time?
- Q2. What is collection ? What do you know about the company/
Add your answer
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident to face the interview even if you don't know the exact answer. There is nothing wrong in trying as the saying, Congratulation if you are trying and failed, there are so many who don't even trying and fail.
Are these interview questions helpful?
Interview experience
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR
(1 Question)
- Q1. General questions work experience Check communication skills
Add your answer
Round 3 - One-on-one
(1 Question)
- Q1. Tell me something about your work experience Questions about memorable day in your life
Add your answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Don't be nervous be confident while giving interview
Senior Customer Care Associate Interview Questions asked at other Companies
Q1. Introduction What is the full form of BPO? Why you want to join us? What do understand by customer service?
View answer
(1)
I applied via Walk-in and was interviewed in Jun 2022. There were 2 interview rounds.
Round 1 - Resume Shortlist
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion
About regional cuisine
Interview Preparation Tips
Topics to prepare for Fusion Indian Sous Chef interview:
- Culinary
Indian Sous Chef Interview Questions asked at other Companies
Q1. How do you prepare your food items?
View answer
(1)
Interview Questionnaire
2 Questions
- Q1. How to succeed in life?
- Q2. After getting successfull, how to handle the success?
Add your answer
Add your answer
Customer Care Executive Interview Questions asked at other Companies
Q1. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
View answer
(36)
Top trending discussions
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Salary Discussions, Hike & Promotions
2w
a data scientist
Need help in CTC expectation
Planning to appear for interviews..
CCTC: 11 LPA
Exp: 4 years (Data science, ML, DL) last 1 Year in GenAI
I was doing work from until now..
1. What is possibility of getting remote job?
2. What should be my expected CTC?
Please help
Got a question about Fusion?
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Fusion Interview FAQs
How many rounds are there in Fusion interview?
Fusion interview process usually has 2-3 rounds. The most common rounds in the Fusion interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Fusion interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Fusion. The most common topics and skills that interviewers at Fusion expect are bpo, customer care, Customer Service, inbound and voice.
What are the top questions asked in Fusion interview?
Tell us how to improve this page.
Fusion Interviews By Designations
- Fusion Customer Service Associate Interview Questions
- Fusion Customer Care Executive Interview Questions
- Fusion Customer Care Associate Interview Questions
- Fusion CSR Executive Interview Questions
- Fusion Customer Support Executive Interview Questions
- Fusion CC Executive Interview Questions
- Fusion Software Developer Interview Questions
- Fusion Trainer Interview Questions
- Show more
Interview Questions for Popular Designations
- Associate Interview Questions
- Senior Executive Interview Questions
- Team Lead Interview Questions
- Analyst Interview Questions
- Software Developer Interview Questions
- Senior Engineer Interview Questions
- Associate Software Engineer Interview Questions
- Graduate Engineer Trainee (Get) Interview Questions
- Show more
Overall Interview Experience Rating
based on 16 interview experiences
Difficulty level
Easy 50%
Moderate 50%
Duration
Less than 2 weeks 80%
4-6 weeks 20%
View more
Interview Questions from Similar Companies
Fusion Reviews and Ratings
based on 207 reviews
Rating in categories
|
Customer Care Executive
48
salaries
|  ₹1 L/yr - ₹3 L/yr |
|
Customer Service Executive
36
salaries
| ₹1 L/yr - ₹3 L/yr |
|
Customer Service Associate
29
salaries
| ₹1.1 L/yr - ₹2.5 L/yr |
|
Quality Analyst
19
salaries
| ₹1.5 L/yr - ₹4.8 L/yr |
|
Team Lead
18
salaries
| ₹1.8 L/yr - ₹3.8 L/yr |
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