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Genpact Interview Questions and Answers for Experienced

Updated 17 Jul 2025
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831 Interview questions

A Procure to Pay Analyst was asked 1w ago
Q. What process improvement ideas have you shared?
Ans. 

I proposed several process improvements to enhance efficiency and reduce costs in the Procure to Pay cycle.

  • Implemented an automated invoice processing system, reducing manual entry errors by 30%.

  • Standardized vendor onboarding procedures, which cut down the onboarding time by 50%.

  • Introduced a centralized procurement dashboard for real-time tracking of purchase orders and payments.

  • Conducted training sessions for the...

View all Procure to Pay Analyst interview questions
A Procure to Pay Analyst was asked 1w ago
Q. What is your knowledge and experience with Enterprise Resource Planning (ERP) systems?
Ans. 

I have extensive experience with ERP systems, focusing on streamlining procurement processes and enhancing data accuracy.

  • Proficient in using SAP ERP for managing procurement workflows and vendor relationships.

  • Experience with Oracle ERP, specifically in automating invoice processing and payment approvals.

  • Utilized Microsoft Dynamics 365 to analyze procurement data and generate reports for strategic decision-making.

  • I...

View all Procure to Pay Analyst interview questions
A Procure to Pay Analyst was asked 1w ago
Q. What is your understanding of Accounts Payable processes?
Ans. 

Accounts Payable processes manage company expenses, ensuring timely payments to suppliers and maintaining accurate financial records.

  • Invoice Processing: Receiving and verifying invoices against purchase orders and receipts.

  • Payment Authorization: Ensuring proper approvals are obtained before processing payments to vendors.

  • Vendor Management: Maintaining accurate records of vendor information and payment terms.

  • Reconc...

View all Procure to Pay Analyst interview questions
A Treasury Accountant was asked 2w ago
Q. Can you give an example of journal entries for the provision for doubtful debts?
Ans. 

Provision for doubtful debts is an accounting estimate for potential uncollectible accounts receivable.

  • Identify accounts receivable that may not be collectible.

  • Create a journal entry to record the provision: Debit 'Bad Debt Expense', Credit 'Provision for Doubtful Debts'.

  • Example: If $5,000 is estimated as uncollectible, the entry would be: Debit Bad Debt Expense $5,000, Credit Provision for Doubtful Debts $5,000.

  • A...

View all Treasury Accountant interview questions

What people are saying about Genpact

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a digital marketer
1w
Do you think they're gonna work on employees' work-life balance, OR for just publicity?
Infosys, Infosys, TCS, Genpact Revise Workplace Policies Infosys is sending a warning mail, if an employee overshoots the daily limit while working remotely, the system triggers a notification Genpact introduced a new policy to log in before 11 am But will these companies really change, or is it just a show to mask their issues?
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A Process Developer was asked 2w ago
Q. What is your understanding of this particular process?
Ans. 

A process is a series of actions or steps taken to achieve a particular end in various fields, including business and manufacturing.

  • Processes can be categorized into various types, such as manufacturing, service, and administrative processes.

  • For example, in manufacturing, the assembly line process involves sequential steps to produce a product efficiently.

  • In service industries, processes like customer service work...

View all Process Developer interview questions
A Senior Process Associate was asked 2w ago
Q. How can key performance indicators and expertise in required skills assist the organization in aligning candidates to appropriate domains or processes?
Ans. 

KPIs and skill expertise help align candidates to suitable roles, enhancing organizational efficiency and performance.

  • KPIs provide measurable benchmarks for evaluating candidate performance, ensuring alignment with organizational goals.

  • Expertise in required skills allows for precise matching of candidates to specific roles, such as a data analyst with strong SQL skills.

  • Using KPIs, organizations can identify high-p...

View all Senior Process Associate interview questions
A Management Trainee was asked 2w ago
Q. What are the depreciation methods?
Ans. 

Depreciation methods allocate the cost of an asset over its useful life, impacting financial statements and tax calculations.

  • Straight-Line Depreciation: Allocates equal expense each year. Example: A $10,000 asset with a 5-year life depreciates $2,000 annually.

  • Declining Balance Method: Accelerated depreciation, higher expense in early years. Example: 200% declining balance on a $10,000 asset.

  • Units of Production Met...

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Are these interview questions helpful?
A Process Developer was asked 3w ago
Q. What is your understanding of insurance, and what is the scope of the insurance industry in India?
Ans. 

Insurance is a financial mechanism for risk management, crucial for individuals and businesses in India.

  • Insurance provides financial protection against unforeseen events, such as accidents or natural disasters.

  • The Indian insurance industry includes life insurance, health insurance, property insurance, and more.

  • As of 2023, the insurance sector in India is valued at over $100 billion, with significant growth potenti...

View all Process Developer interview questions
A Quality Analyst was asked 3w ago
Q. How do you provide feedback to a reviewer who has made an error?
Ans. 

Provide constructive feedback by being specific, respectful, and solution-oriented to help the reviewer improve.

  • Be specific: Point out the exact error, e.g., 'In section 3, the data analysis is missing key metrics.'

  • Use 'I' statements: Frame feedback from your perspective, e.g., 'I noticed that the conclusion doesn't align with the data presented.'

  • Be respectful: Approach the conversation with empathy, e.g., 'I appr...

View all Quality Analyst interview questions
A Quality Analyst was asked 3w ago
Q. What are the roles and responsibilities of a quality analyst in content moderation?
Ans. 

Quality Analysts ensure content moderation meets standards, enhancing user experience and safety across platforms.

  • Review and evaluate user-generated content for compliance with community guidelines, e.g., flagging inappropriate posts.

  • Conduct regular audits of moderation processes to identify areas for improvement, such as response times to flagged content.

  • Provide feedback and training to moderation teams based on ...

View all Quality Analyst interview questions

Genpact Interview Experiences for Experienced

1.7k interviews found

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I appeared for an interview in May 2025, where I was asked the following questions.

  • Q1. Basic questions of the HR round interview. After 15 minutes of HR round, HR forwards your candidature for the Ops round.
  • Q2. Endless wait in the virtual room, and finally after few hours an Host HR will tell all the remaining candidates to leave for the day as the Ops Mngr was urgently required to postpone this interview and on ...
  • Q3. You somehow after 1-2 days gets connected with the same Genpact's HR recruiter again only to apprise you of the good/suspicious news of being selected via call and email and requests our docs for the offic...
  • Q4. Intermittent communication starts from your recruiters end from the same day still with some hope. But after a day or 2 your recruiter forcibly tells you not to call again and only he'll connect again when...
  • Q5. After a week or so you muster courage to call the recruiter again. But he never picks up. You WhatsApp message and call considerably, but still no response.

Interview Preparation Tips

Interview preparation tips for other job seekers - Save yourself and the waste of a precious opportunity just because of a goof up from Genpact's hiring HR. Save yourself
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Tell me about your previous work
  • Ans. 

    I have experience in data entry, customer service, and process optimization in a fast-paced environment.

    • Managed data entry tasks with a focus on accuracy and efficiency, reducing errors by 15%.

    • Provided exceptional customer service, resolving inquiries and complaints promptly, leading to a 20% increase in customer satisfaction.

    • Collaborated with team members to streamline processes, resulting in a 10% reduction in turnar...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. Tell about the how resolve the slow laptop problem if customer asks about it to you
  • Ans. 

    To resolve a slow laptop issue, identify the cause and implement solutions like optimizing settings or upgrading hardware.

    • Check for background applications consuming resources, e.g., multiple browser tabs or software updates running.

    • Run a disk cleanup to remove unnecessary files, which can free up space and improve performance.

    • Ensure the laptop has sufficient RAM; consider upgrading if it's below 8GB for better multita...

  • Answered by AI
  • Q2. What is the processor in the computer
  • Ans. 

    The processor, or CPU, is the brain of the computer, executing instructions and managing tasks for software applications.

    • Central Processing Unit (CPU) is the main component that performs calculations and tasks.

    • Examples of processors include Intel Core i7, AMD Ryzen 5.

    • The CPU interprets and executes instructions from programs.

    • It consists of cores, which allow for multitasking; more cores mean better performance.

    • Modern C...

  • Answered by AI
Round 3 - One-on-one 

(2 Questions)

  • Q1. What are you expecting from genpact
  • Ans. 

    I expect Genpact to provide growth opportunities, a collaborative environment, and a chance to contribute to impactful projects.

    • Opportunities for professional development, such as training programs and workshops.

    • A collaborative work culture where team members support each other, enhancing productivity.

    • Exposure to diverse projects that challenge my skills and allow me to make a meaningful impact.

    • Regular feedback and men...

  • Answered by AI
  • Q2. How you see yourself in 5 years
  • Ans. 

    In five years, I envision myself as a skilled Process Associate, contributing to team success and pursuing professional growth.

    • I aim to deepen my expertise in process optimization, leading initiatives that enhance efficiency.

    • I see myself taking on leadership roles, mentoring new associates and sharing best practices.

    • I plan to pursue relevant certifications that will bolster my skills and knowledge in the field.

    • I hope t...

  • Answered by AI

Process Developer Interview Questions & Answers

user image Fatima Begum

posted on 15 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
No response
Round 1 - HR 

(2 Questions)

  • Q1. What is your experience and current compensation (CTC)?
  • Ans. 

    I have 5 years of experience in process development with a current CTC of $70,000.

    • 5 years of experience in process development

    • Current CTC of $70,000

    • Experience in optimizing processes and improving efficiency

  • Answered by AI
  • Q2. What are your communication skills?
  • Ans. 

    I have strong communication skills, both written and verbal, with the ability to effectively convey information and ideas.

    • Excellent verbal communication skills demonstrated through clear and concise articulation of ideas

    • Strong written communication skills shown through drafting clear and professional emails and reports

    • Ability to actively listen and respond appropriately in conversations

    • Experience in presenting informat...

  • Answered by AI
Round 2 - Technical 

(2 Questions)

  • Q1. What is the accounts payable cycle?
  • Ans. 

    The accounts payable cycle is the process of receiving, verifying, and paying invoices from vendors.

    • Invoices are received from vendors for goods or services provided

    • Invoices are verified for accuracy and approved for payment

    • Payments are made to vendors within the agreed upon terms

    • The cycle repeats for each invoice received

  • Answered by AI
  • Q2. Miro processing
Round 3 - One-on-one 

(2 Questions)

  • Q1. What are the implications of invoice deductions related to disputes?
  • Ans. 

    Invoice deductions related to disputes can impact cash flow, customer relationships, and operational efficiency.

    • Invoice deductions can lead to delayed or reduced payments, affecting cash flow.

    • Disputes can strain relationships with customers, leading to potential loss of business.

    • Resolving disputes can be time-consuming and resource-intensive, impacting operational efficiency.

    • Examples: Deductions for damaged goods, inco...

  • Answered by AI
  • Q2. What is the process of evolving reconciliation?
  • Ans. 

    The process of evolving reconciliation involves identifying discrepancies, investigating root causes, implementing corrective actions, and monitoring progress.

    • Identify discrepancies in financial records or accounts

    • Investigate root causes of discrepancies, such as errors in data entry or miscommunication

    • Implement corrective actions to address the root causes and prevent future discrepancies

    • Monitor progress regularly to ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to advance to the next level.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Current work & role for profile segregation
  • Ans. 

    As a Process Associate, I manage workflow segregation to enhance efficiency and accuracy in operations.

    • Analyze current processes to identify areas for segregation, such as separating data entry from quality checks.

    • Implement role-based access controls to ensure that team members only handle tasks relevant to their expertise.

    • Utilize software tools to automate repetitive tasks, allowing for better focus on specialized rol...

  • Answered by AI
Round 2 - Technical 

(4 Questions)

  • Q1. Deep knowledge of core product (in my case "Insurance"
  • Q2. What is Insurance
  • Ans. 

    Insurance is a financial arrangement that provides protection against potential future losses or damages.

    • Insurance involves a contract between an insurer and the insured.

    • Premiums are paid by the insured to maintain coverage.

    • Types of insurance include health, auto, life, and property insurance.

    • For example, health insurance covers medical expenses, while auto insurance covers vehicle damage.

  • Answered by AI
  • Q3. Importance of Insurance
  • Ans. 

    Insurance is crucial for financial security, risk management, and peace of mind in uncertain situations.

    • Financial Protection: Insurance provides a safety net against unexpected financial burdens, such as medical emergencies or accidents.

    • Risk Management: It helps individuals and businesses manage risks by transferring the financial burden to the insurer.

    • Peace of Mind: Knowing that you are covered in case of unforeseen e...

  • Answered by AI
  • Q4. Relativity of Insurance with Investments &Annuity
  • Ans. 

    Insurance, investments, and annuities are interconnected financial tools for risk management and wealth accumulation.

    • Insurance provides protection against unforeseen risks, e.g., health insurance covers medical expenses.

    • Investments aim for capital growth, e.g., stocks and bonds can yield returns over time.

    • Annuities are contracts that provide regular payments, often used for retirement income.

    • Life insurance can also ser...

  • Answered by AI
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview before Sep 2021.

Round 1 - Technical 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. What do you know about the Order to Cash (O2C) process?
  • Ans. 

    The Order to Cash (O2C) process involves all the steps from receiving a customer order to receiving payment.

    • O2C process starts with receiving a customer order.

    • It includes order processing, order fulfillment, and invoicing.

    • The final step is receiving payment from the customer.

    • Efficient O2C process ensures timely delivery and payment.

    • Example: A customer places an order online, the order is processed, the product is shipp...

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. How would you handle a situation in which you receive a difficult query or escalation from a customer?
  • Ans. 

    I would remain calm, listen actively, empathize with the customer, and work towards finding a satisfactory solution.

    • Remain calm and composed to handle the situation effectively

    • Listen actively to understand the customer's query or concern

    • Empathize with the customer to show understanding and build rapport

    • Work towards finding a satisfactory solution by offering alternatives or escalating if necessary

  • Answered by AI

Interview Questions & Answers

user image Anonymous

posted on 18 Feb 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jan 2025.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is Deferred Defect
  • Ans. 

    Deferred Defect is a software bug that is known but not fixed immediately, usually due to prioritization or resource constraints.

    • Deferred defects are typically documented in a defect tracking system for future resolution.

    • They are often categorized based on severity and impact on the system.

    • Examples include minor UI issues, non-critical functionality bugs, or low-priority performance issues.

  • Answered by AI
  • Q2. Different types of Testing
  • Ans. 

    Different types of testing include unit testing, integration testing, system testing, and acceptance testing.

    • Unit testing focuses on testing individual components or modules of the software.

    • Integration testing involves testing how different components work together.

    • System testing checks the entire system as a whole.

    • Acceptance testing ensures that the system meets the requirements of the stakeholders.

    • Other types of test...

  • Answered by AI
  • Q3. Quality of a good Tester
  • Ans. 

    A good Tester possesses attention to detail, critical thinking skills, and effective communication.

    • Attention to detail: Ability to spot even the smallest of errors or inconsistencies in the software.

    • Critical thinking skills: Ability to analyze complex problems and come up with creative solutions.

    • Effective communication: Ability to clearly articulate issues and collaborate with team members to resolve them.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Explain type of Test Strategy
  • Ans. 

    Test strategy is a high-level plan to achieve testing objectives and goals.

    • Defines scope, approach, resources, schedule, and tools for testing

    • Outlines test levels, types, techniques, and environments

    • Includes risk assessment, defect management, and communication plans

    • Adapts based on project requirements and constraints

  • Answered by AI
  • Q2. Agile methodologies explain
  • Ans. 

    Agile methodologies are a set of principles and practices that prioritize flexibility, collaboration, and continuous improvement in project management.

    • Agile methodologies focus on iterative development, where projects are broken down into small increments and delivered in short cycles.

    • Collaboration between cross-functional teams is emphasized, with regular communication and feedback loops to adapt to changing requireme...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join Genpact?
  • Ans. 

    I want to join Genpact for its innovative culture, growth opportunities, and commitment to excellence in business processes.

    • Genpact is known for its strong emphasis on digital transformation, which aligns with my interest in leveraging technology for business improvement.

    • The company's diverse client portfolio offers a chance to work on various projects, enhancing my skills and experience in different industries.

    • Genpact...

  • Answered by AI
  • Q2. What is your long-term goal?
  • Ans. 

    My long-term goal is to develop my skills and advance in my career while contributing positively to my organization.

    • Aim to become a team leader within the next 5 years, guiding new associates.

    • Pursue relevant certifications to enhance my expertise in process management.

    • Seek opportunities for cross-training in different departments to broaden my understanding of the business.

    • Contribute to process improvement initiatives ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be active and open-minded when applying for a customer service position at Genpact.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. 2 way 3 way matching
  • Ans. 

    2 way 3 way matching is a process used in accounting to ensure accuracy in financial transactions.

    • 2 way matching involves matching the invoice with the purchase order

    • 3 way matching involves matching the invoice with the purchase order and the receiving report

    • Helps in detecting errors or discrepancies in the billing process

  • Answered by AI
  • Q2. Accounts payable and accounts receivable
  • Q3. Some general questions
Round 2 - Technical 

(7 Questions)

  • Q1. T code to review po
  • Ans. 

    ME23N

    • ME23N is the T code used to review purchase orders in SAP

    • It allows users to view details of a specific purchase order, such as vendor information, item details, and delivery status

  • Answered by AI
  • Q2. If you find mismatch in quantity who to you contact
  • Ans. 

    Contact the inventory manager or supervisor for resolution.

    • Contact inventory manager or supervisor immediately

    • Verify the discrepancy with relevant documentation

    • Discuss potential causes of the mismatch and work towards resolution

  • Answered by AI
  • Q3. Vendor ledger entry
  • Q4. Where you see grn
  • Ans. 

    GRN stands for Goods Receipt Note, which is a document used in the procurement process to confirm the receipt of goods.

    • GRN is used in the procurement process to verify that the goods ordered have been received in good condition.

    • It includes details such as the quantity, quality, and condition of the goods received.

    • GRN is an important document for inventory management and accounting purposes.

    • It is typically generated by ...

  • Answered by AI
  • Q5. First self introduction
  • Q6. How you learn from where you learn
  • Q7. You have theoretical knowledge no practical how can u do
  • Ans. 

    I would seek hands-on experience through internships, workshops, or online tutorials to bridge the gap between theory and practice.

    • Seek internships or part-time jobs in the field to gain practical experience

    • Participate in workshops or training sessions to apply theoretical knowledge in real-life scenarios

    • Utilize online tutorials or courses to practice and implement theoretical concepts

    • Collaborate with professionals in ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Listen questions properly what the interviewer are asking and say what the need other wise silent my big mistake is saying more what they asking
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Could you describe your daily activities?
  • Ans. 

    As a Process Developer, my daily activities involve analyzing processes, identifying areas for improvement, implementing solutions, and monitoring performance.

    • Analyze current processes to identify inefficiencies

    • Develop and implement solutions to improve process efficiency

    • Monitor performance metrics to track improvements

    • Collaborate with team members to streamline workflows

  • Answered by AI
  • Q2. What challenges have you faced while working?
  • Ans. 

    I have faced challenges such as tight deadlines, communication issues, and adapting to new technologies.

    • Tight deadlines requiring efficient time management and prioritization

    • Communication issues with team members or stakeholders leading to misunderstandings

    • Adapting to new technologies or software systems quickly to meet project requirements

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. What are your salary expectations?
  • Ans. 

    My salary expectations are in line with industry standards and based on my experience and qualifications.

    • Research industry standards for Process Developers in the area

    • Consider my experience and qualifications when determining salary expectations

    • Be prepared to negotiate based on the job responsibilities and benefits package offered

  • Answered by AI

Senior Manager Interview Questions & Answers

user image Syed Danish Hasan Razvi

posted on 10 Mar 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What is the process for mapping skills to a job description?
  • Ans. 

    Mapping skills to a job description involves aligning candidate abilities with job requirements for effective hiring.

    • Analyze the job description to identify key responsibilities and required skills.

    • Create a skills matrix that lists essential skills alongside proficiency levels needed.

    • Match candidate skills with the skills matrix to assess fit.

    • Example: For a project manager role, skills like 'leadership' and 'communicat...

  • Answered by AI
  • Q2. How many people you have handle
  • Ans. 

    I have managed teams ranging from 5 to 50 members across various projects, focusing on collaboration and performance.

    • Led a team of 10 in a successful product launch, achieving a 20% increase in market share.

    • Managed a cross-functional team of 25 during a critical project, ensuring timely delivery and adherence to budget.

    • Oversaw a department of 50, implementing training programs that improved team efficiency by 30%.

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Salary discussion

Genpact Interview FAQs

How many rounds are there in Genpact interview for experienced candidates?
Genpact interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the Genpact interview process for experienced candidates are HR, One-on-one Round and Resume Shortlist.
How to prepare for Genpact interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Accounting, Accounts Payable, Excel, Invoice Processing and MS Office.
What are the top questions asked in Genpact interview for experienced candidates?

Some of the top questions asked at the Genpact interview for experienced candidates -

  1. What is RTR? What is depreciation?types of depreciation and also journal entr...read more
  2. What do you mean by balance sheet reconciliation could you explain briefl...read more
  3. What about DNS, query, zones, records, stub zone, PTR, Point record, how many r...read more
What are the most common questions asked in Genpact HR round for experienced candidates?

The most common HR questions asked in Genpact interview are for experienced candidates -

  1. Why are you looking for a chan...read more
  2. Tell me about yourse...read more
  3. What is your family backgrou...read more
How long is the Genpact interview process?

The duration of Genpact interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

4.1/5

based on 943 interview experiences

Difficulty level

Easy 18%
Moderate 76%
Hard 6%

Duration

Less than 2 weeks 64%
2-4 weeks 24%
4-6 weeks 6%
6-8 weeks 3%
More than 8 weeks 3%
View more

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Genpact Reviews and Ratings

based on 36.5k reviews

3.7/5

Rating in categories

3.7

Skill development

3.7

Work-life balance

3.1

Salary

4.0

Job security

3.6

Company culture

3.0

Promotions

3.5

Work satisfaction

Explore 36.5k Reviews and Ratings
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