Genpact Senior Associate Interview Questions and Answers

The most effective questions related to Data Structures and Algorithms.

Q1. Introdue About yourself
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Experienced Senior Associate with a strong background in project management, team leadership, and strategic planning.
• Over 7 years of experience in project management, successfully leading cross-functional teams to deliver projects on time and within budget.

• Proficient in data analysis and reporting, utilizing tools like Excel and Tableau to drive informed decision-making.

• Strong communication skills, demonstrated through...read more
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Q2. What is customer service
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Customer service is the support and assistance provided to customers before, during, and after purchasing products or services.
• Effective communication: Listening to customer needs and responding clearly. Example: A customer service rep clarifying a product's features.

• Problem-solving: Addressing customer issues promptly. Example: Resolving a billing error quickly to maintain customer satisfaction.

• Empathy: Understanding ...read more
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Q1. Previous experince
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I have over 5 years of experience working as a Senior Associate in a consulting firm, where I led various client projects and managed a team of analysts.
• Led client projects from start to finish, ensuring deliverables were met on time and within budget

• Managed a team of analysts, providing guidance and support to ensure project success

• Developed strong relationships with clients, resulting in repeat business and referrals

• ...read more
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Q2. Asked about our financial expectations
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Q1. Coding test was required
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Q2. Questions regarding the coding
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Q1. Tell about your cash application process
Ans. 
Our cash application process involves accurately recording and applying incoming payments to customer accounts.
• We receive payments from customers through various channels such as checks, electronic transfers, and credit card payments.

• Upon receiving a payment, we verify the details and match it with the corresponding customer account.

• We use accounting software to record the payment and update the customer's account bala...read more
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Q2. What is your expectations about ctc
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My expectation for CTC is a competitive salary that reflects my experience and contributions.
• I expect a salary that is commensurate with my skills and experience.

• I would like to be compensated fairly for the value I bring to the organization.

• I am open to negotiation and would like to discuss the salary package in detail.

• I am looking for a comprehensive benefits package that includes health insurance, retirement plans, ...read more
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Q3. Experience in cash application
Ans. 
I have extensive experience in cash application.
• Managed cash application process for a large multinational company

• Processed high volume of cash receipts and applied them accurately to customer accounts

• Reconciled discrepancies and resolved issues related to cash application

• Utilized accounting software and tools to streamline cash application procedures

• Collaborated with cross-functional teams to ensure timely and accurat...read more
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Q1. What is your Expecting ctc
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I would expect a competitive salary based on my experience and the responsibilities of the Senior Associate role.
• I would expect a salary that reflects my years of experience and the level of responsibility in the Senior Associate position.

• I am open to discussing the salary range for this role based on the market standards and the company's compensation structure.

• I believe my skills and qualifications make me a strong c...read more
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Q2. Are you okay with Night shifts
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Q3. Reallocate payment
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50 minutes aptitude test regarding knowledge of accounting, Language skill, basic knowledge

Q1. 20 minutes of Hiring assessment test related cash application process
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Q1. What is Sap mm in operations
Ans. 
SAP MM (Materials Management) is a module in SAP that deals with procurement and inventory management.
• SAP MM helps in managing materials procurement, inventory, and warehouse management.

• It includes functionalities such as material master data, vendor master data, purchase orders, and goods receipt.

• SAP MM integrates with other modules like SAP SD (Sales and Distribution) and SAP PP (Production Planning) for seamless bus...read more
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Q2. What is demand planning in apo which comes under operation
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Demand planning in APO is a process within operations that involves forecasting customer demand and aligning it with production and supply chain capabilities.
• Demand planning in APO uses historical data, market trends, and other factors to predict future demand for products or services.

• It helps organizations optimize inventory levels, production schedules, and distribution plans to meet customer demand efficiently.

• By in...read more
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Q1. What was your role in your previous organization?
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Q2. What were your responsibilities in your last company?
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Q3. Why do you left the job?
Ans. 
I left my previous job to pursue new challenges and opportunities for growth that align with my career aspirations.
• Career Growth: I felt that I had reached a plateau in my previous role and was seeking opportunities that would allow me to expand my skill set.

• New Challenges: I wanted to take on more complex projects that would push me out of my comfort zone and help me develop professionally.

• Cultural Fit: I was looking ...read more
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Q4. What are your expectations?
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Q5. Why do you want to join this organization?
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