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ServiceNow is a cloud-based platform that automates IT service management and business processes.
IT Service Management (ITSM): Streamlines IT operations, e.g., incident management.
IT Operations Management (ITOM): Enhances visibility and control over IT infrastructure.
Customer Service Management (CSM): Improves customer support processes, e.g., ticketing systems.
Human Resources Service Delivery (HRSD): Automates HR...
Reactive problem management focuses on identifying and resolving incidents after they occur to minimize impact and prevent recurrence.
Incident Analysis: Involves investigating incidents to understand their root causes, such as analyzing a system failure to prevent future occurrences.
Trend Identification: Regularly reviewing incidents to identify patterns, like frequent server downtimes, which can lead to proactive...
Process control involves monitoring and managing operations to ensure desired outcomes and efficiency.
Utilizing feedback loops to adjust processes in real-time, e.g., temperature control in a chemical reactor.
Implementing standard operating procedures (SOPs) to maintain consistency, e.g., in manufacturing.
Employing statistical process control (SPC) to analyze process variations, e.g., in quality control.
Using auto...
I have experience with Siemens CPUs, focusing on programming, configuration, and troubleshooting in automation systems.
Programming Languages: Familiar with STEP 7 and TIA Portal for programming Siemens S7-1200 and S7-1500 CPUs.
Configuration: Experience in configuring hardware and software settings for Siemens CPUs to optimize performance.
Troubleshooting: Skilled in diagnosing and resolving issues related to Siemen...
S_TABU_DIS controls table access, while S_TABU_NAM manages table name visibility in SAP authorization.
S_TABU_DIS: Authorizes access to specific database tables.
S_TABU_NAM: Controls visibility of table names in the system.
Example of S_TABU_DIS: Granting access to table T001 for specific users.
Example of S_TABU_NAM: Hiding table names from users who shouldn't see them.
Navigating a role change involves strategic planning, skill development, and effective communication to ensure a smooth transition.
Assess your current skills and identify gaps related to the new role.
Seek mentorship from someone already in the desired position.
Engage in relevant training or certification programs to enhance your qualifications.
Communicate your career aspirations with your manager to explore opport...
Experienced Technical Specialist with a strong background in IT solutions and project management across various industries.
Over 5 years of experience in technical support and system administration.
Led a team to implement a new CRM system, improving customer response time by 30%.
Developed training materials and conducted workshops for staff on new technologies.
Worked on cross-functional teams to enhance system inte...
Yes, I have experience in preparing Root Cause Analyses (RCA).
I have conducted RCA for software bugs to identify underlying issues.
I have used tools like Fishbone Diagrams and 5 Whys to determine root causes.
I have presented findings and recommendations based on RCA to stakeholders.
DNS resolves domain names to IP addresses, while DHCP assigns IP addresses to devices on a network.
DNS translates domain names to IP addresses
DHCP dynamically assigns IP addresses to devices on a network
DNS is used for name resolution, while DHCP is used for IP address management
Kerberos is a network authentication protocol that uses tickets to allow nodes communicating over a non-secure network to prove their identity to one another in a secure manner.
Kerberos is commonly used in Active Directory environments for authentication.
It uses a Key Distribution Center (KDC) to issue tickets to users and services.
Tickets are encrypted and can only be decrypted by the intended recipient.
Kerberos ...
Seeking new challenges and growth opportunities in a different environment.
Looking for new challenges and opportunities for growth
Interested in exploring different work environments
Seeking to expand skill set and knowledge in a different setting
I appeared for an interview in Mar 2025, where I was asked the following questions.
I applied via Walk-in and was interviewed in Jul 2024. There were 2 interview rounds.
Java backend database sql oracle
Experienced Technical Specialist with a background in IT infrastructure and network security.
Over 5 years of experience in managing IT infrastructure for large organizations
Skilled in implementing and maintaining network security measures
Proficient in troubleshooting technical issues and providing solutions
Certified in Cisco networking and Microsoft server administration
I applied via Approached by Company and was interviewed in Apr 2024. There were 2 interview rounds.
VMware and Hyper-V are both virtualization platforms used to create and manage virtual machines.
VMware is a virtualization software developed by VMware Inc.
Hyper-V is a virtualization software developed by Microsoft.
Both VMware and Hyper-V allow users to create and manage virtual machines on a single physical server.
VMware uses ESXi hypervisor while Hyper-V uses Microsoft's own hypervisor technology.
Both platforms offe...
Patching process involves applying updates to software or systems to fix vulnerabilities and improve performance.
Identify vulnerabilities in software or systems
Develop patches to address vulnerabilities
Test patches to ensure they do not cause any issues
Deploy patches to the affected software or systems
Verify that patches have been successfully applied
Active Directory is a directory service developed by Microsoft for Windows domain networks.
Centralized database for managing network resources
Stores information about users, computers, groups, etc.
Allows for authentication and authorization within a network
Enables single sign-on for users across multiple applications
Supports group policies for managing security and access control
Windows Server versions differ in features, capabilities, and support.
Different versions include Windows Server 2008, 2012, 2016, and 2019.
Newer versions offer improved security, performance, and management tools.
Each version may have different system requirements and licensing options.
Features like Hyper-V virtualization, Active Directory, and Remote Desktop Services may vary.
Support and updates also vary between vers...
I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in Aug 2023. There were 3 interview rounds.
Keyword and positional parameters are used in programming to pass arguments to functions.
Keyword parameters allow arguments to be passed by name, making the code more readable and flexible.
Positional parameters are passed based on their position in the function call.
Example: def greet(name, age): print(f'Hello {name}, you are {age} years old.') greet(age=25, name='John')
Example: def greet(name, age): print(f'Hello {nam...
Control statement of sort cards for Technical Specialist interview
Use SORT FIELDS statement to specify the fields to sort on
Use SORT statement to sort the input records based on specified fields
Use OUTFIL statement to write the sorted records to output file
Test cases are scenarios designed to validate the functionality of a system, while a test plan outlines the approach, resources, and schedule for testing.
Test cases are specific conditions or scenarios that are used to validate the functionality of a system.
Test plans outline the approach, resources, and schedule for testing a system.
Test cases are derived from requirements and are used to ensure that the system meets ...
Comparing two tables and fetching records based on specified criteria.
Identify common column(s) between the two tables
Use JOIN operation to combine the tables based on the common column(s)
Apply WHERE clause to filter records based on specified criteria
Inner join combines records from two tables based on a related column, fetching matching rows.
An inner join returns only the rows with matching values in both tables.
Example: SELECT * FROM TableA INNER JOIN TableB ON TableA.id = TableB.a_id;
Use inner join when you need to find records that exist in both tables.
It can help in filtering out non-matching records, improving data relevance.
I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.
Switching & routing are key functions in networking. Switching directs data within a network, while routing determines the best path for data to travel.
Switching involves forwarding data packets between devices on the same network segment.
Routing involves determining the best path for data packets to travel between different networks.
Switches operate at Layer 2 of the OSI model, while routers operate at Layer 3.
Example...
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The duration of HCLTech Technical Specialist interview process can vary, but typically it takes about less than 2 weeks to complete.
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