Describe a situation where you were working with a difficult user and the issue could have led to a high escalation if not resolved.

Dealing with a difficult user and potential high escalation

• Active listening and empathy to understand the user's concerns

• Remaining calm and professional to defuse the situation

• Offering alternative sol...read more

First I'll try to solve the issues by myself...and if it's doesn't get solved I will take some help from someone who knows or have ideas about the user....