Hutchison Global Services Interview Questions and Answers

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Service expression refers to the way services are communicated and perceived by customers.

• Service expression includes verbal and non-verbal communication.

• Example: A friendly greeting at a restaurant enhances customer experience.

• It involves understanding customer needs and responding appropriately.

• Example: A customer service representative actively listening to a complaint.

The question is unclear and lacks context.

• Request clarification on what is meant by 'transfer customer'

• Ask for more information about the specific role and responsibilities of an Assistant Manager

• Seek clarification on the purpose or objective behind the question