If customer is so angry in that time how to motivate them

AnswerBot
1y

To motivate an angry customer, listen to their concerns, empathize with them, apologize for any mistakes, offer solutions, and follow up.

  • Listen actively to the customer's complaints and let them vent ...read more

Anonymous
14d
To motivate an angry customer, listen to their concerns, empathize with them, apologize for any mistakes, offer solutions, and follow up. Listen actively to the customer's complaints and let them vent...read more
Shaikh Najir Shaikh Vajir
2mo
First of all listening to your customer activity...then apologize..and then try to understand them...
Swagatika Dash
3mo
First of all listening to your customer activity...then apologize..and then try to understand them...
pandu sanjay
3mo
Listening to your customers actively, and apologize if it's appropriate. In case nothing else helps and customers don't want to cooperate, put them on hold or tell them that you'll get back to them on...read more
Dhivya B
5mo
Calm down sir... Please sit... Tell me sir .. what happen sir... And sorry for the inconvenience sir... Make sure i rectify your issues shortly.... And lets make sure this doesn't happen again sir
ajay chavan
5mo
First of all said to custmor for sit and give him glass of water and listen his problem very carefully and Slove his problem at the time
Suneetha M
7mo
First absurve the costomer mood and taking smoothly to the costomer verify the problem then I will handal the costomer
Ranjeet Ranjan
9mo
Offer them a seat and one glass of water first.Even though he is angry ,banker should have a calm and pleasant voice,Try to understand what happened with the customer, inform him the way out or resolv...read more
AKANSHA KOSARE
8mo
Yes sir
Boddupelly Bhanu Prakash
10mo
Stay clam and apologize him and listen the problem and find the problem and solve ASAP
Pawan Kumar
1y

Customers Customer please have a shit and coffee ya thanda sopye customer problem share and very discase and my solonsen solve do

Kuldeep Sharma
1y

Just relax and naver argument with the client. Take time from customer and give them proper answer

Anonymous
1y

Offer them a seat and one glass of water first.Even though he is angry ,banker should have a calm and pleasant voice,Try to understand what happened with the customer, inform him the way out or resolv...read more

Anonymous
1y

First of all we will try to find out the reason for his anger.

Anonymous
1y

First of all we will try to find out the reason for his anger.

Kishor Kumar Rahangdale
1y

First of all we will try to find out the reason for his anger.

Aniket Mishra
1y

If any customer is angry first of all offer them a seat a glass of water. For solving issue you need to be a good listener, understand the problem if it's not of your area of concern just don't act li...read more

Amit Thapar
1y

First of all said to custmor for sit and give him glass of water and listen his problem very carefully and Slove his problem at the time

HARDIK MAKWANA
1y

Don't motivate but speak confidently about our subject

wealthypotato
1y

When costumer an angry then say sorry and asking to why angry to know the resion and solve his problem to smiling face and say to don't worried about gid problem. I trying my. Best to solve your probl...read more

Arya Bharadwaj
1y

first of all you need to keep calm and composed so you're ready to take those curse. Because the moment will be unexpected to you. And even you can get triggered by the words. so practice

MANJESH KUMAR
1y

नाराज ग्राहक को प्रेरित करने के लिए ध्यान से उनकी चिंताओं को सुनें उनके साथ सहानुभूति किसी भी गलती के लिए माफी की पेशकश करे

Gaytridevi Kilari
1y

I request the coustomer please sir cool down please

Dillip Mahananda
1y

Polity to request to slove customers need

heera lal
1y

Customer ki poori bat dyan se sununga then solution ke liye sagest karunga

Shriprasad Kulkarni
1y

You may start with appreciating their decision to bank with you in first place. They have chosen the right bank for their needs. Then, acknowledge the issue and show genuine empathy. Assure them of be...read more

Kinjesh baria
1y

When coustomer is angry then say sorry and asking to why angry to know the reason and solve his pbm to smiling face and say to don't worried about his pbm..I trying my. Best to solve ur problem

Anonymous
1y

motivate an angry customer, listen to their concerns, empathize with them, apologize for any mistakes, offer solutions, and follow up.

Listen actively to the customer's complaints and let them vent the...read more

Amrita Singh
1y

motivate an angry customer, listen to their concerns, empathize with them, apologize for any mistakes, offer solutions, and follow up.

  • Listen actively to the customer's complaints and let them vent the...read more

Add answer anonymously...
ICICI Bank Relationship Manager Interview Questions
Stay ahead in your career. Get AmbitionBox app
qr-code
Helping over 1 Crore job seekers every month in choosing their right fit company
65 L+

Reviews

4 L+

Interviews

4 Cr+

Salaries

1 Cr+

Users/Month

Contribute to help millions
Get AmbitionBox app

Made with ❤️ in India. Trademarks belong to their respective owners. All rights reserved © 2024 Info Edge (India) Ltd.

Follow us
  • Youtube
  • Instagram
  • LinkedIn
  • Facebook
  • Twitter