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IGT Solutions Interview Questions, Process, and Tips

Updated 21 May 2024

Top 10 IGT Solutions Interview Questions and Answers

Curated by AmbitionBox

162 IGT Solutions Interview Experiences

449 questions found

Sort by: Popular
Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2023.

4 Interview Rounds

1

HR Round (1 Question)

2

One-on-one Round (2 Questions)

  • Q1. Introduction. how many members in family.
  • Q2. Comfortable in night shifts. Does your family know you are working here.
3

Technical Round (1 Question)

4

Technical Round (1 Question)

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident. try to influence your HR by giving smart answers and Manager does not know about you are facing any difficulty.
user image Anonymous

posted on 2 Mar 2024

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023.

5 Interview Rounds

1

Group Discussion Round

Helping others , motivating people.

2

One-on-one Round (3 Questions)

3

One-on-one Round (1 Question)

  • Q1. How do you get to know about this opportunity
4

Technical Round (1 Question)

5

Technical Round (1 Question)

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have confidence speak clearly

Top skills recommended for IGT Solutions Customer Care Executive interview

Insights by AmbitionBox
  • customer care
  • voice process
  • Customer Service
  • international call center
  • international bpo
  • Cold Calling
  • customer support
  • cce
user image Anonymous

posted on 8 Oct 2023

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2

Typing Test Round (1 Question)

3

One-on-one Round (2 Questions)

  • Q1. Past job experience and company and they just check stability.
  • Q2. Hope you will not leave before 6 months.

Interview Preparation Tips

Interview preparation tips for other job seekers - Not at all a good company to work with. If you still join the company do not keep any kind of expectations from the company.Do not take cab facility it's a worst service provided by IGT it takes you from your door step but it pick you up by 3 or 4AM in the midnight if you have 6 AM login. Bathroom is also very small canteen is also small canteen don't even have basin or sink to wash hands after the meal. They told that will provide petrol money to those who come self and don't take cab facilities suddenly later after months they said will not give Petrol charges. For OT as well they paid very late after complaining by so many employees. While the time of interview it was not told target based work later they started asking to complete target and get CSAT on calls all that shit. Break is also fixed as per the system only you need to take the break if missed so no perticular missed break. There are many more to say but I will stop here only it's not a company we can relay on not a reliable place to work.

Top skills recommended for IGT Solutions Process Associate interview

Insights by AmbitionBox
  • Customer Service
  • Auditing
  • Business Analysis
  • Data Analysis
  • System Analysis
  • Application Support
  • MS Office
  • Change Management

IGT Solutions interview questions for popular designations

Process Associate

 (39)

Customer Service Executive

 (12)

Customer Service Associate

 (9)

Customer Care Executive

 (6)

Customer Support Executive

 (4)

Process Associate Level 1

 (4)

Team Lead

 (4)

Trainee Process Associate

 (4)

user image Anonymous

posted on 20 May 2023

Interview experience
Rating 5
Very good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2

Assignment Round

5 Excel based question very basic

3

One-on-one Round (6 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are getting hired for WFM team tena please be prepare in excel.

Vlookup
Index match
Offset
Countifs
Sumifs
Conditional formation
Pivot table.

Top skills recommended for IGT Solutions Real Time Analyst interview

Insights by AmbitionBox
  • RTA
  • Real Time Analysis
  • WFM
  • Forecasting
  • Scheduling
  • MIS
  • Aspect
  • Avaya CMS
user image Anonymous

posted on 14 May 2023

Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023.

2 Interview Rounds

1

HR Round (1 Question)

  • Q1. Introduction , experience last drawn salary of fresher graduate or not ?
2

One-on-one Round (1 Question)

  • Q1. It was operations round which means hr will only ask you about whether you can do rotation shift or not and what was previous role in your company if graduate t...read more

Interview Preparation Tips

Interview preparation tips for other job seekers - My friend i know you are feeling nervous but seriously it's a boo which means they only want to hire those can can atleast Speak English and understand it well and if it is an domestic process then just basic English speaking will be okay
Now make sure you prepare only these questions and I am sure you will be hired
1st question :- introduction
2nd question:- previous salary, salary expectations, previous role if experienced - if fresher grammer check is must means - how did you spend your last weekend 2nd :- memorable day of your life 3rd :- last movie you watched
3rd question:- can you do rotational shift Answer must be yes
Now last typing test which should be 90 % accuracy speed doesn't that much matter
And last versant:- please open YouTube and search :- Pearson versant test example and just learn the sentences and fill in the blanks and I am 100% sure you will pass you only need 50 marks out of 100 which is so easy . I am writing this from my heart because I think that keeping this knowledge or kind of secret will give me nothing but if I share I'll get so many likes or blessings that's all I am sure if you read this you will be hired 100 % have an amazing life aheadm
user image Anonymous

posted on 15 Jun 2023

Interview experience
Rating 4
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2

HR Round (4 Questions)

3

Aptitude Test Round

We also called versant test.
Following the computer sound.
Listening test.
Speaking test (pronounciation).
Answering the Question.
Retelling the story.

4

Technical Round (4 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident.
Be yourself.
No make up stories.
Get some tips from experience people or in social media.

Top skills recommended for IGT Solutions Process Associate interview

Insights by AmbitionBox
  • Visio
  • Gap Analysis
  • Test Cases
  • Customer Experience
  • Team Management
  • Social Media
  • Management
  • Bpm

Jobs at IGT Solutions

View all
user image Anonymous

posted on 24 Sep 2023

Interview experience
Rating 1
Very bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in Mar 2023.

3 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2

HR Round (2 Questions)

3

One-on-one Round (4 Questions)

Top skills recommended for IGT Solutions Training Manager interview

Insights by AmbitionBox
  • TNA
  • TNI
  • Training Management
  • Content Management
  • Coaching
  • OJT
  • Training Delivery
  • amadeus
user image Anonymous

posted on 10 Oct 2023

Interview experience
Rating 5
Very good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2023.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
2

HR Round (1 Question)

  • Q1. Normal Questions about BPO, CX Service, Delhi Metro inside incidents etc.
3

Technical Round (1 Question)

4

One-on-one Round (1 Question)

  • Q1. It was OPS round as 3rd and last round taken by my current reporting manager. everything was quite easy to be answered as I joined as fresher to give interview....read more

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from you tube & ask colleagues if possible.
Normal grammatical questions comes in Versant test.
Be confident, and prepare yourself how much you can, least or much that's no need to worry, just give your 100
% of your end.

Top skills recommended for IGT Solutions Process Associate Level 1 interview

Insights by AmbitionBox
  • Communication Skills
  • International Voice Process
  • Presentable
  • Travel Process
  • Typing Speed
  • bpo
  • chat support
  • customer support
user image Anonymous

posted on 3 Feb 2024

Interview experience
Rating 4
Good
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jan 2024.

1 Interview Round

1

Hire pro test Round (3 Questions)

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are ready to work in any shift timing every day only then you decide to join IGT
Every day is a rotational ..and week off is there but if your TL says that you have to come on week off then you have to go ...
No calender off... Also
Paid leave will pe.only applicable when you have informed atleast 10 days or a week ago ..
Let suppose you are selected in E-mail process then also you have to call atleast 20 people per day u have to resolve cases atleast 60 in normal and 45-50 in Training days ..any time you line of buisness will change like you are selected for email but u have send to attend Inbound call atleast 100-150 call you have to recieve ..you have no option to say no to anything your TL will decide your future there ..anytime you have to do overtime ..in training also u have to do overtime without any payment of overtime .. think first you will get only 15k

Top skills recommended for IGT Solutions Process Associate interview

Insights by AmbitionBox
  • international bpo
  • voice process
  • bpo
  • customer support
  • Communication Skills
  • International Voice Process
  • gds
  • Focus
user image Anonymous

posted on 4 Dec 2022

Interview experience
Rating 2
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2022.

4 Interview Rounds

1

Resume Shortlist Round

Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
2

One-on-one Round (2 Questions)

  • Q1. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confiden...read more
  • Q2. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confiden...read more
3

Operational Round Round (1 Question)

  • Q1. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confiden...read more
4

Behavioral Round (1 Question)

  • Q1. 1.Are you ready to do rotational shift. Ans : Yes I will do 2.Are you comfortable in night shift . Ans : Yes I will do 3.communcation check. Ans: Being confiden...read more

Interview Preparation Tips

Interview preparation tips for other job seekers - Being Confident and Comfortably Give the Answers only in English language and focused on your communication.

Top skills recommended for IGT Solutions Customer Support Executive interview

Insights by AmbitionBox
  • voice process
  • Travel Process
  • Communication Skills
  • Domestic BPO
  • Inbound Process
  • cce
  • customer support
  • Bpo Voice

IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions interview?
IGT Solutions interview process usually has 2-3 rounds. The most common rounds in the IGT Solutions interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for IGT Solutions interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Customer Service, bpo, voice process, Communication Skills and Auditing.
What are the top questions asked in IGT Solutions interview?

Some of the top questions asked at the IGT Solutions interview -

  1. How will you handle irate custo...read more
  2. 1. Why is customer service important for any compan...read more
  3. What do you think customer wants from a companies customer suppor...read more
How long is the IGT Solutions interview process?

The duration of IGT Solutions interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Interview Process at IGT Solutions

based on 59 interviews in last 1 year

Interview experience

Rating 3.9
Good
View more

Difficulty level

Easy 20%
Moderate 78%
Hard 2%

Duration

Less than 2 weeks 86%
2-4 weeks 7%
4-6 weeks 5%
6-8 weeks 2%

People are getting interviews through

based on 124 IGT Solutions interviews
Walkin
Job Portal
Referral
Recruitment Consultant
Company Website
Campus Placement
26%
20%
14%
4%
4%
2%
30% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

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IGT Solutions Reviews and Ratings

based on 2.2k reviews

3.4

Rating in categories

 3.3

Skill development

 3.1

Work-Life balance

 3.0

Salary & Benefits

 3.3

Job Security

 3.1

Company culture

 2.8

Promotions/Appraisal

 3.1

Work Satisfaction

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