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IntouchCX Interview Questions and Answers for Experienced
12 Interview questions
Customer care involves providing assistance and support to customers before, during, and after a purchase.
Customer care focuses on meeting the needs and expectations of customers
It involves listening to customer concerns and resolving issues in a timely manner
Building relationships with customers to ensure satisfaction and loyalty
Providing product information, assistance, and guidance to customers
Handling customer...
I would prioritize tasks based on deadlines and importance, create a schedule, and communicate with stakeholders.
Prioritize tasks based on deadlines and importance
Create a schedule to allocate time for each task
Communicate with stakeholders to manage expectations and seek support if needed
Identify and correct grammar errors in sentences
Subject-verb agreement: The verb must agree with the subject in number and person.
Punctuation: Ensure correct usage of commas, periods, and other punctuation marks.
Word usage: Check for correct word choice and usage in the sentence.
Sentence structure: Ensure that the sentence is structured correctly and makes sense.
Tense consistency: Maintain consistency in the tense...
To handle a frustrated customer as a QA Analyst, it is important to remain calm, empathize with their concerns, actively listen, provide clear explanations, and offer solutions.
Remain calm and composed
Empathize with the customer's frustrations
Actively listen to their concerns without interrupting
Provide clear explanations and address their issues
Offer appropriate solutions or escalate to the relevant team if neces...
Our professionals are highly skilled and experienced in providing excellent chat and email support services.
Our professionals have excellent communication skills
They are trained to handle customer queries and complaints efficiently
They have a good understanding of the products and services offered by the company
They are proficient in using chat and email support software
They are patient and empathetic towards cust...
Customer satisfaction is extremely important to me as it directly impacts the success of the company.
Customer satisfaction is a key factor in retaining customers and building brand loyalty.
It is important to actively listen to customer feedback and address any concerns or issues they may have.
Providing excellent customer service can lead to positive reviews and word-of-mouth referrals.
Customer satisfaction can als...
Concurrency is the number of tasks that can be executed simultaneously in a system.
Concurrency is important in real-time analysis to ensure that the system can handle the workload.
Formula for concurrency is: Concurrency = (Total workload in seconds) / (Average handling time in seconds)
For example, if the total workload is 3600 seconds and the average handling time is 10 seconds, then the concurrency would be 360.
C...
Service level and occupancy have a positive correlation.
Service level is the percentage of calls answered within a specific time frame.
Occupancy is the percentage of time agents spend handling calls.
Higher occupancy can lead to lower service level as agents may be busy with other tasks.
Lower occupancy can result in higher service level as agents are readily available to answer calls.
Optimizing occupancy levels is ...
A quality analyst ensures that products or services meet the required standards and specifications.
Develop and implement quality control procedures
Analyze data to identify areas for improvement
Ensure compliance with regulations and standards
Collaborate with other departments to resolve quality issues
Conduct audits and inspections
Provide training to employees on quality control
Monitor and evaluate product or servic...
Ecommerce services offer convenience, variety, and cost savings compared to shopping in person.
Ecommerce allows for shopping from anywhere at any time
Online stores offer a wider variety of products and brands
Ecommerce often offers lower prices and discounts
No need to physically travel to stores and deal with crowds and parking
Ecommerce allows for easy comparison shopping
Delivery options make it easy to receive pur...
IntouchCX Interview Experiences for Experienced
100 interviews found
Anonymous
Selected
I applied via LinkedIn and was interviewed in Dec 2024. There were 3 interview rounds.
English Writing and vocabulary knowledge
(1 Question)
- Q1. Email writing on a situation raised by a player during playing a game when the game is encountered by a bug
- Ans.
Email writing to address a player's concern about encountering a bug in the game
Acknowledge the player's concern and apologize for the inconvenience caused
Explain that the issue is being looked into by the development team
Assure the player that a fix will be implemented as soon as possible
Offer compensation or a gesture of goodwill for the inconvenience
Provide a contact email or support channel for further assistance
(1 Question)
- Q1. Salary discussion and practical thinking ability
Interview Preparation Tips
CSR Executive Interview Questions asked at other Companies
(4 Questions)
- Q1. What is yours favorite place?
- Ans.
My favorite place is a secluded beach with crystal clear waters and white sandy shores.
Secluded beach
Crystal clear waters
White sandy shores
- Q2. What do you know about customer care
- Ans.
Customer care involves providing assistance and support to customers before, during, and after a purchase.
Customer care focuses on meeting the needs and expectations of customers
It involves listening to customer concerns and resolving issues in a timely manner
Building relationships with customers to ensure satisfaction and loyalty
Providing product information, assistance, and guidance to customers
Handling customer inqu...
- Q3. Self introduction
- Q4. What is bpo.Why you want to work with
- Ans.
BPO stands for Business Process Outsourcing. I want to work in BPO because of the opportunities for growth, exposure to different industries, and development of communication skills.
BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.
Working in BPO provides opportunities for career growth and advancement, a...
What type of weather you like
Interview Preparation Tips
Process Associate Interview Questions asked at other Companies
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. How did you find out about the interviews taking place here?
- Q2. Job portal like LinkedIn
Interview Preparation Tips
Non Voice Customer Service Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. Walk through your project?
- Ans.
Developed a predictive model to forecast sales based on historical data
Collected and cleaned historical sales data
Performed exploratory data analysis to identify trends and patterns
Built and trained a machine learning model using regression techniques
Evaluated model performance using metrics like RMSE and MAE
- Q2. Behavioral questions?
(2 Questions)
- Q1. Questions based on Advanced Excel like Vlookup, Index match, sumifs, pivot tables
- Q2. Behavioral questions
(1 Question)
- Q1. Salary negotiation
Interview Preparation Tips
Basic SQL, Advanced Excel, Tableau or Power BI
Data Analyst Interview Questions asked at other Companies
Selected
I appeared for an interview in Feb 2025, where I was asked the following questions.
- Q1. Sourcing, source mix, experience
- Q2. Kpi, targets, closures
Interview Preparation Tips
Senior HR Recruitment Executive Interview Questions asked at other Companies
I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self Introduction
- Q2. Who is your role model and why ?
- Ans.
My role model is my mother because of her resilience, compassion, and work ethic.
My mother has always shown incredible resilience in the face of adversity, which inspires me to never give up.
She is also the most compassionate person I know, always putting others' needs before her own.
Her strong work ethic has taught me the importance of hard work and dedication in achieving success.
Grammar and Personality Development
(2 Questions)
- Q1. Self Introduction
- Q2. What is favourite destination ?
- Ans.
My favourite destination is the serene beaches of Maldives.
Maldives is known for its crystal clear waters and white sandy beaches
The overwater bungalows in Maldives offer a luxurious and relaxing experience
Activities such as snorkeling, diving, and sunset cruises are popular in Maldives
Non Voice Process Associate Interview Questions asked at other Companies
Fk off the team and simply they will show lot of attitude infront of the jobseekers
First of all company peoples are not educated
(2 Questions)
- Q1. General topis they will ask
- Q2. Time wate and not useful questions they were asking
Interview Preparation Tips
Quality Analyst Interview Questions asked at other Companies
(2 Questions)
- Q1. Why should we hire you
- Ans.
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
I have X years of experience in customer support roles, where I have consistently received positive feedback from customers.
I am a great listener and problem-solver, able to quickly understand and address customer concerns.
I am highly empathetic and patient, ensuring that customers feel heard and valued d...
- Q2. What's the package you need
- Ans.
I am looking for a competitive salary package that reflects my skills and experience.
Looking for a salary package that aligns with industry standards
Seeking opportunities for growth and advancement
Open to negotiation based on the overall benefits package
Customer Support Executive Interview Questions asked at other Companies
I applied via Job Fair and was interviewed in May 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell me about your self
- Q2. Tell me about latest project
Java Developer Interview Questions asked at other Companies
Non Voice Customer Care Executive Interview Questions & Answers
Sai vamsi (VSMPH nikhil)
posted on 23 Jan 2025
(2 Questions)
- Q1. Self introduction
- Q2. Last experience
(1 Question)
- Q1. Based on their issue
Non Voice Customer Care Executive Interview Questions asked at other Companies
IntouchCX Interview FAQs
The duration of IntouchCX interview process can vary, but typically it takes about less than 2 weeks to complete.
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IntouchCX Interviews By Designations
- IntouchCX E Support Officer Interview Questions
- IntouchCX Customer Service Executive Interview Questions
- IntouchCX Senior E Support Officer Interview Questions
- IntouchCX Customer Support Executive Interview Questions
- IntouchCX Customer Service Associate Interview Questions
- IntouchCX Chat and Email Support Executive Interview Questions
- IntouchCX Chat Support Executive Interview Questions
- IntouchCX Customer Service Representative Interview Questions
- Show more
Interview Questions for Popular Designations
- E Support Officer Interview Questions
- Customer Service Executive Interview Questions
- Senior E Support Officer Interview Questions
- Customer Support Executive Interview Questions
- Customer Service Associate Interview Questions
- Chat and Email Support Executive Interview Questions
- Chat Support Executive Interview Questions
- Customer Service Representative Interview Questions
- Show more
Overall Interview Experience Rating
based on 64 interview experiences
Difficulty level
Duration
Interview Questions from Similar Companies
IntouchCX Reviews and Ratings
based on 2.1k reviews
Rating in categories
Hyderabad / Secunderabad
1-3 Yrs
Not Disclosed
|
E Support Officer
1.4k
salaries
|  ₹1.5 L/yr - ₹5 L/yr |
|
Senior E Support Officer
626
salaries
| ₹1.9 L/yr - ₹4.8 L/yr |
|
Senior Consultant
323
salaries
| ₹3 L/yr - ₹5.6 L/yr |
|
Quality Analyst
254
salaries
| ₹2 L/yr - ₹5.7 L/yr |
|
Team Lead
245
salaries
| ₹3 L/yr - ₹9 L/yr |
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