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IntouchCX Senior Analyst Interview Questions, Process, and Tips

Updated 12 Jul 2024

IntouchCX Senior Analyst Interview Experiences

1 interview found

Senior Analyst Interview Questions & Answers

user image Anonymous

posted on 12 Jul 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. How many years of WFM experience you carry ?
    • Add your answer
Round 2 - One-on-one 

(5 Questions)

  • Q1. Explain your roles and responsibilities in current role?
    • Add your answer
  • Q2. What are WFM tools you worked on
  • Ans. 

    I have experience working with Genesys WFM and Aspect WFM tools.

    • Genesys WFM

    • Aspect WFM

    • Answered by AI
    Add your answer
  • Q3. What is workload
  • Ans. 

    Workload refers to the amount of work that needs to be completed within a specific time frame.

    • Workload can include tasks, projects, assignments, or responsibilities that an individual or team is expected to complete.

    • It is important to manage workload effectively to prevent burnout and ensure tasks are completed efficiently.

    • Factors that can impact workload include deadlines, complexity of tasks, available resources, and...

    • Answered by AI
    Add your answer
  • Q4. Explain the scheduling process in Verint
  • Ans. 

    The scheduling process in Verint involves creating schedules for employees based on their availability and business needs.

    • Verint's scheduling process includes inputting employee availability, shift preferences, and business requirements into the scheduling system.

    • The system then generates optimized schedules that meet both employee preferences and business needs.

    • Managers can make manual adjustments to the schedules as ...

    • Answered by AI
    Add your answer
  • Q5. Why you are leaving current organization
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. What do you do when ASA is going about threshold
    • Add your answer
  • Q2. Explain about short term forecasting
  • Ans. 

    Short term forecasting involves predicting future trends or events in the near future, typically within a time frame of days to weeks.

    • Short term forecasting is used to anticipate immediate changes in demand, sales, or other variables.

    • It relies on recent data and trends to make accurate predictions for the short term.

    • Common methods for short term forecasting include time series analysis, moving averages, and exponential...

    • Answered by AI
    Add your answer
Round 4 - Aptitude Test 

Questions about basic WFM

Top trending discussions

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Interview Tips & Stories
2w (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview preparation tips for other job seekers - They look for confident, good English and basic subject knowledge candidate.

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posted on 21 Mar 2021

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Interview Preparation Tips

Interview preparation tips for other job seekers - It’s good and some basics of anatomy is enough to crack the interview
Good luck

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Concentrix Corporation user image Anonymous

posted on 14 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Regarding shift timings
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer the questions asked my previous experience and total experience
More about working at IntouchCX

IntouchCX Interview FAQs

How many rounds are there in IntouchCX Senior Analyst interview?
IntouchCX interview process usually has 4 rounds. The most common rounds in the IntouchCX interview process are One-on-one Round, Aptitude Test and HR.
How to prepare for IntouchCX Senior Analyst interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IntouchCX. The most common topics and skills that interviewers at IntouchCX expect are Analytical, Python, SAS, Analytical Research and Analytical skills.
What are the top questions asked in IntouchCX Senior Analyst interview?

Some of the top questions asked at the IntouchCX Senior Analyst interview -

  1. What are WFM tools you worked...read more
  2. Explain the scheduling process in Ver...read more
  3. Explain about short term forecast...read more

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IntouchCX Senior Analyst Interview Process

based on 1 interview

Interview experience

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Excellent
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IntouchCX Senior Analyst Salary
based on 17 salaries
₹2.2 L/yr - ₹5.4 L/yr
55% less than the average Senior Analyst Salary in India
View more details

IntouchCX Senior Analyst Reviews and Ratings

based on 4 reviews

2.4/5

Rating in categories

2.9

Skill development

3.1

Work-life balance

3.1

Salary

4.4

Job security

2.3

Company culture

2.9

Promotions

2.7

Work satisfaction

Explore 4 Reviews and Ratings
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