How would you interact with the customer if he/she is frustrated and unhappy with your product and service?

Question

Accepted Answer

I would listen actively, empathize, and provide solutions to address the customer's concerns effectively.

Listen actively to the customer's concerns without interrupting.
Acknowledge their feelings by saying, 'I understand why you're upset.'
Ask clarifying questions to fully understand the issue, e.g., 'Can you tell me more about what happened?'
Offer a solution or alternative, such as a refund or replacement, if applicable.
Follow up after the interaction to ensure the customer is satisfied with the resolution.

Accepted Answer

First we should put our feet in the customer shoes..so that we will react according to that and we should empathize the customer and give assurance that I will try to resolve the issue for you...if we have the option to provide resolution then we should provide accordingly...