What is your work experience in service management field?

Question

Accepted Answer

I have 5 years of experience in service management field.

Managed a team of customer service representatives and ensured high-quality service delivery
Developed and implemented customer service strategies to improve customer satisfaction
Handled customer escalations and resolved complex issues
Trained and coached customer service staff to enhance their skills
Implemented performance metrics and monitored team performance
Collaborated with other departments to streamline processes and improve service efficiency

Accepted Answer

Source group loan in Bandhan Bank limited

Accepted Answer

About 8 years. Knowing insurance companies product also through network.

Accepted Answer

I have 11 years of experience in service management and I have worked in multiple roles like incident manager, change manager, Major Incident manager and CMDB Manager. Along with this I also kept track of the improvement projects led by the technical teams.

What is your work experience in service management field?

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