Nityo Infotech Interview Questions and Answers

A ticketing tool is software that helps manage and track service requests and incidents in IT support environments.

• Facilitates communication between users and support teams.

• Tracks the status of issues from creation to resolution.

• Examples include Jira Service Desk, Zendesk, and ServiceNow.

• Enables prioritization and categorization of tickets for efficient handling.

• Provides reporting and analytics to improve service ...read more

A service request is a formal request for assistance or information regarding IT services.

• Typically submitted by users to IT support teams.

• Examples include password resets, software installations, or access requests.

• Service requests are often tracked through a ticketing system.

• They differ from incidents, which are unplanned interruptions to services.

APIPA (Automatic Private IP Addressing) allows devices to self-assign IP addresses when DHCP fails.

• APIPA assigns IP addresses in the range 169.254.0.1 to 169.254.255.254.

• It is used when a device cannot obtain an IP address from a DHCP server.

• Devices using APIPA can communicate with each other on the same local network.

• Example: A laptop connects to a network without a DHCP server and assigns itself 169.254.1.2.

Service requests are user-initiated tasks, while incidents are unplanned interruptions in service.

• Service Request: A user asks for a new software installation.

• Incident: A user reports that their email is not working.

• Service Request: Requesting access to a shared drive.

• Incident: A printer is malfunctioning and not printing documents.

• Service Requests are typically planned and can be scheduled, while Incidents requir...read more

Promotions in Adobe Commerce can be configured through the admin panel by creating rules and conditions.

• Navigate to Marketing > Promotions > Cart Price Rules in the admin panel

• Click on 'Add New Rule' to create a new promotion

• Set conditions and actions for the promotion, such as discount amount or free shipping

• Save the rule and apply it to specific products or customer groups as needed

Debugging packages in SSIS involves using breakpoints, data viewers, logging, and error outputs.

• Set breakpoints in control flow tasks to pause package execution for inspection.

• Use data viewers to see data at various points in the package.

• Enable logging to capture detailed information about package execution.

• Redirect error outputs to handle and troubleshoot errors effectively.