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The mode of dialer mechanism refers to the method used for making calls, such as predictive, preview, or manual dialing.
Predictive dialing: Automatically dials multiple numbers at once based on algorithms to predict when an agent will be available.
Preview dialing: Agents review information about the contact before deciding to make the call.
Manual dialing: Agents manually dial each number without any automation.
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posted on 24 Apr 2024
based on 5 interview experiences
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based on 85 reviews
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