NTT Data Helpdesk Associate Interview Questions and Answers

BSOD Error stands for Blue Screen of Death Error, a common error message displayed on Windows operating systems when a system crash occurs.

• BSOD Error is a stop error message displayed on a blue screen when Windows encounters a critical system error.

• It usually includes an error code and a message indicating the cause of the crash.

• Common causes of BSOD errors include hardware failures, driver issues, and software conflic...read more

An operating system is a software that manages computer hardware and provides services for computer programs.

• Manages computer hardware resources such as CPU, memory, and storage

• Provides a user interface for interacting with the computer

• Supports running applications and managing files

• Examples include Windows, macOS, Linux, and Android

No display refers to a situation where a computer monitor or screen is not showing any images or information.

• Check if the monitor is properly connected to the computer

• Ensure the monitor is turned on and receiving power

• Try adjusting the brightness and contrast settings on the monitor

• Check if the computer is sending a signal to the monitor

• Restart the computer and monitor to see if the issue resolves

VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• VPN can be used to bypass geo-restrictions and access region-locked content

• It is commonly used by remote workers to securely connect to their company's network

As a Helpdesk Associate, I provided technical support, resolved issues, and ensured customer satisfaction through effective communication.

• Provided first-level support for hardware and software issues, resolving 80% of tickets on the first call.

• Managed ticketing system, prioritizing and escalating issues as necessary to ensure timely resolution.

• Conducted training sessions for new employees on IT systems and best practic...read more

NTT Data is a global IT services company providing consulting, application services, and infrastructure services.

• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation, a Japanese telecommunications company.

• It offers a wide range of services including consulting, application development, and infrastructure management.

• NTT Data has a presence in over 50 countries and serves clients in various industries s...read more

Citrix is a software platform used for virtualization and remote access, while VPN is a secure network connection that allows users to access a private network remotely.

• Citrix is a software platform that provides virtualization and remote access solutions.

• VPN (Virtual Private Network) is a secure network connection that allows users to access a private network remotely.

• Citrix is often used for accessing applications an...read more

An OST file is an offline storage table file used by Microsoft Outlook to store a copy of mailbox data from an Exchange server.

• OST files allow users to access their mailbox data even when offline

• Changes made to an OST file while offline will sync with the Exchange server once online

• OST files can be created when using Outlook in Cached Exchange Mode

NTT Data is a global IT services company providing consulting, technology, and outsourcing services.

• NTT Data is a subsidiary of Nippon Telegraph and Telephone Corporation, a Japanese telecommunications company.

• It offers a wide range of services including application development, business process outsourcing, and cloud services.

• NTT Data has a presence in over 50 countries and serves clients in various industries such as...read more

My current CTC is $50,000 and I am expecting a 10% increase in my next role.

• Current CTC: $50,000

• Expected CTC: 10% increase

• Open to negotiation based on job responsibilities and benefits

I excel in communication and problem-solving, but I sometimes struggle with time management under pressure.

• Strength: Excellent communication skills - I can explain technical issues clearly to non-technical users.

• Strength: Strong problem-solving abilities - For example, I once resolved a complex software issue for a client in under an hour.

• Weakness: Time management - I tend to spend too long on challenging problems, but...read more