What are the basic responsibilities of a Desktop Support Engineer?

Question

Accepted Answer

Desktop Support Engineers troubleshoot and resolve technical issues for end-users, ensuring smooth operation of computer systems.

Provide technical support for hardware and software issues, such as fixing printer problems or software installation errors.
Assist users with remote desktop access, ensuring they can connect to their workstations from different locations.
Perform regular maintenance and updates on systems, including installing patches and antivirus software.
Document and track support requests using ticketing systems to ensure timely resolution and follow-up.
Train users on new software and tools, helping them to maximize productivity and efficiency.

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