Peter England Senior Customer Care Associate Interview Questions and Answers

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Q1. Kpi & kra is must important to know about this soft technical function how to implement a organization
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Q2. What is the important of kra as a store manager?
Ans. 
KRA is important for store managers as it helps in setting goals, measuring performance and improving overall efficiency.
• KRA stands for Key Result Areas and helps in defining the objectives and goals of the store.

• It helps in measuring the performance of the store and its employees against the set goals.

• KRA also helps in identifying areas of improvement and taking corrective actions to improve overall efficiency.

• For exa...read more
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Q3. Who will you make a plan then store 20% growth a year explain?
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To achieve 20% growth a year, I will create a detailed plan that includes market research, identifying areas of improvement, and implementing strategies to increase customer satisfaction and retention.
• Conduct market research to identify areas of growth potential

• Analyze customer feedback to identify areas of improvement

• Implement strategies to increase customer satisfaction and retention

• Regularly review and adjust the pl...read more
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Q1. Efficiency improvement technique.
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One efficiency improvement technique is implementing automation to streamline processes and reduce manual tasks.
• Implementing automation tools to streamline repetitive tasks

• Standardizing processes to eliminate inefficiencies

• Utilizing data analytics to identify bottlenecks and areas for improvement

• Training employees on best practices and efficient workflows
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Q2. Push & pull system
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With 3 members in team

Q1. Self introduction and working experience related questions..
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Advance excel

Q1. Describing myself regarding educational qualifications
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Q2. I was born and bought up in hubli. i have done my schooling from Chinmaya Vidyalaya English Primary School hubli. 11 and 12 from Chinmaya PU College of Science and Commerce and degree from Jain Group Of In...read more
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Kpi
Sale achievement
People management

Q1. How to improve kpi
Ans. 
To improve KPI, focus on setting specific, measurable, achievable, relevant, and time-bound goals, analyzing data regularly, providing training and support to employees, and implementing efficient processes.
• Set specific, measurable KPIs for each department or team

• Regularly analyze data to identify trends and areas for improvement

• Provide training and support to employees to help them meet KPIs

• Implement efficient process...read more
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Q2. How increase sale compared to ly
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To increase sales compared to last year, focus on improving customer experience, implementing targeted marketing strategies, optimizing inventory management, and training staff effectively.
• Analyze sales data from previous year to identify trends and areas for improvement

• Implement targeted marketing campaigns to attract new customers and retain existing ones

• Optimize inventory management to ensure popular products are al...read more
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Q2. They won't ask anything complicated if if the understand that you are going to be their bakra
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