How would you conduct a survey and create a plan to retain customers for SBI cards?

Question

Accepted Answer

To retain customers for SBI cards, conduct a survey to understand their needs and preferences, offer personalized rewards and benefits, provide excellent customer service, and continuously engage with customers through targeted marketing campaigns.

Conduct a survey to gather feedback and understand customer needs
Offer personalized rewards and benefits based on customer spending patterns
Provide excellent customer service through prompt issue resolution and proactive communication
Engage with customers through targeted marketing campaigns, such as exclusive offers and discounts
Regularly communicate with customers through newsletters, emails, and social media to keep them informed about new features and benefits

Asked in SBI Cards & Payment Services

How would you conduct a survey and create a plan to retain customers for SBI cards?

Top Area Sales Manager Interview Questions Asked at SBI Cards & Payment Services

Interview Questions Asked to Area Sales Manager at Other Companies