Foundever Customer Care Executive Interview Questions and Answers

Q1. Prepare your resume well
Add your answer
Q2. Assessment test will, which is versant
Add your answer

Q1. What are the issues caused by social media?
Ans. 
Social media can lead to misinformation, cyberbullying, privacy issues, and mental health challenges among users.
• Misinformation: False health advice can spread rapidly, leading to harmful behaviors (e.g., anti-vaccine movements).

• Cyberbullying: Victims may experience severe emotional distress, as seen in cases like Amanda Todd.

• Privacy Issues: Personal data can be exploited, leading to identity theft or targeted scams.

• Me...read more
Answered by AI
Add your answer
Q2. How do you approach problem-solving within your process, and what challenges have you encountered?
Ans. 
I approach problem-solving methodically, focusing on understanding the issue and collaborating with the team for effective solutions.
• Identify the root cause: For instance, if a customer is unhappy, I first listen to their concerns to understand the underlying issue.

• Collaborate with team members: In a previous role, I worked with colleagues to streamline a process that was causing delays in response times.

• Utilize availa...read more
Answered by AI
Add your answer

Q1. Self introduction
Add your answer
Q2. Why customer service
Ans. 
Customer service is vital for building relationships, ensuring satisfaction, and fostering loyalty in a competitive market.
• Customer service is the frontline of a business, directly impacting customer satisfaction and retention.

• For example, a quick resolution to a complaint can turn a dissatisfied customer into a loyal advocate.

• Effective communication skills are essential; listening to customers helps in understanding t...read more
Answered by AI
Add your answer
Q3. Tell me more about sitel
Add your answer
Q4. Technical questions
Add your answer

This round will be on teams meet

Q1. Customer service question
Add your answer

Q1. Tell me something about yourself
Ans. 
I am a dedicated customer service professional with a passion for helping others and a strong background in communication and problem-solving.
• Over 3 years of experience in customer service roles, handling inquiries and resolving issues efficiently.

• Skilled in using CRM software to track customer interactions and improve service delivery.

• Recognized for maintaining a positive attitude and providing exceptional support, le...read more
Answered by AI
Add your answer
Q2. Voice and Accent Test
Add your answer

Q1. Voice and Accent round
Add your answer
Q2. Process Hr Round
Add your answer