Foundever Customer Service Professional Interview Questions and Answers

Empathy involves understanding others' feelings, while sympathy is feeling pity for someone's situation.

• Empathy is about connecting with someone's emotions; sympathy is more about feeling sorry for them.

• Example of empathy: 'I can imagine how difficult this must be for you.'

• Example of sympathy: 'I'm sorry to hear that you're going through this.'

• Empathy often leads to supportive actions; sympathy may lead to offering con...read more

Customer service is the support and assistance provided to customers before, during, and after their purchase experience.

• Effective communication: Listening to customer needs and responding clearly.

• Problem-solving: Addressing issues promptly, like resolving a billing error.

• Empathy: Understanding customer emotions, such as reassuring a frustrated client.

• Product knowledge: Providing accurate information about products, li...read more