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Small Industries Development Bank of India Customer Service Associate Interview Questions and Answers
Small Industries Development Bank of India Customer Service Associate Interview Experiences
1 interview found
I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.
Group discussion with 3 person, tell me the details back groud, current job, salary, after this discussion tell the accounting relatad question and customer job experiance and kyc e.t.c.
(6 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why are you looking for a change?
- Q5. Where do you see yourself in 5 years?
- Q6. Tell me about yourself.
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Customer Service Associate Interview Questions & Answers
Hero FinCorp
Anonymous
posted on 11 Sep 2020
I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Asked about operations process in banks
- Q2. Availability in the weekends
- Ans.
I am available to work on weekends.
I have no prior commitments on weekends.
I understand the importance of weekend availability in customer service.
I am willing to work flexible hours on weekends.
I have worked in jobs before that required weekend availability.
I am excited to be part of a team that values weekend availability.
- Q3. Complete Process of operations from file checking to how to give services to the customers
- Ans.
The process involves file checking, understanding customer needs, providing solutions, and follow-up.
Check files for accuracy and completeness
Understand customer needs and requirements
Provide solutions and options to customers
Follow-up with customers to ensure satisfaction
Maintain records and documentation of customer interactions
- Q4. About the organisation
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in May 2022. There was 1 interview round.
(1 Question)
- Q1. Related profile, regarding LOS and LMS lending application questions
Interview Preparation Tips
I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.
(2 Questions)
- Q1. About credit life cycle
- Q2. What is DSCR and why important while lending
- Ans.
DSCR stands for Debt Service Coverage Ratio, it is important while lending to assess the borrower's ability to repay the loan.
DSCR is a financial ratio that measures a company's ability to cover its debt obligations with its operating income.
A higher DSCR indicates that the company has more income available to meet its debt obligations.
Lenders use DSCR to evaluate the risk of lending money to a borrower, as a low DSCR ...
Selected
I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. Self introduction is best part of interview questions
- Q2. Communication skills
- Q3. No fumbling the when give the answer
Personal details that's all
Interview Preparation Tips
- Communication Skills
- Business Development
Selected
I appeared for an interview before Apr 2024, where I was asked the following questions.
- Q1. About yourself.
- Q2. Previous experience.
- Q3. Previous company Script
Selected
I appeared for an interview in Dec 2024.
(1 Question)
- Q1. Past work history
Selected
(3 Questions)
- Q1. About past experience
- Q2. Grilling on past experience
- Q3. Personal Loans deep dive on product
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Sep 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Questions on credit risk which involve around pd lgd and ead
- Q2. Sas, ead, lgd, credit risk
- Q3. Credit risk and its implications
- Ans.
Credit risk refers to the potential loss that a lender may incur due to a borrower's failure to repay a loan or meet contractual obligations.
Credit risk is the risk of financial loss resulting from a borrower's failure to repay a loan or meet other financial obligations.
It is important for financial institutions to assess and manage credit risk to protect their assets and maintain financial stability.
Factors that contr...
Interview Preparation Tips
Srinivas Pallerla
(1 Question)
- Q1. Stakeholder management
(1 Question)
- Q1. What is Disaster management
- Ans.
Disaster management involves planning, coordinating, and implementing measures to prevent, prepare for, respond to, and recover from natural or man-made disasters.
Involves risk assessment, mitigation, preparedness, response, and recovery
Requires coordination among various stakeholders such as government agencies, NGOs, and communities
Examples include creating evacuation plans for hurricanes, setting up emergency shelte...
Interview Preparation Tips
Small Industries Development Bank of India Interview FAQs
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Small Industries Development Bank of India Interviews By Designations
- Small Industries Development Bank of India Credit Manager Interview Questions
- Small Industries Development Bank of India Customer Service Associate Interview Questions
- Small Industries Development Bank of India Business Development Executive Interview Questions
- Small Industries Development Bank of India Assistant Manager Interview Questions
- Small Industries Development Bank of India Concurrent Audit Assistant Interview Questions
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Small Industries Development Bank of India Customer Service Associate Reviews and Ratings
based on 7 reviews
Rating in categories
|
Customer Support Associate
37
salaries
|  ₹3.6 L/yr - ₹4.9 L/yr |
|
Customer Service Associate
26
salaries
| ₹3.5 L/yr - ₹4.8 L/yr |
|
Manager
23
salaries
| ₹20 L/yr - ₹36 L/yr |
|
C.S.A
23
salaries
| ₹3.5 L/yr - ₹4.8 L/yr |
|
Assistant Manager
15
salaries
| ₹9.9 L/yr - ₹20 L/yr |
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