Solverminds Solutions and Technologies Technical Support Executive Interview Questions and Answers

Q1. How you satisfy the customer
Ans. 
I satisfy the customer by actively listening to their concerns, providing timely solutions, and ensuring their overall satisfaction.
• Actively listen to the customer's issues and concerns

• Provide timely and effective solutions to their problems

• Ensure the customer's overall satisfaction by following up and addressing any additional needs or questions
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Q2. Tell me about your job profile
Ans. 
As a Technical Support Engineer, I troubleshoot and resolve technical issues for clients, ensuring optimal product performance.
• Provide assistance via phone, email, or chat to resolve customer inquiries and technical issues.

• Diagnose hardware and software problems, such as network connectivity issues or software bugs.

• Collaborate with engineering teams to escalate unresolved issues and provide feedback for product improve...read more
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Q1. Required windows 10, 11 installation
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Q2. How to join domain
Ans. 
To join a domain, you need to access the system properties, click on the 'Computer Name' tab, click on 'Change', enter the domain name, and provide credentials.
• Access system properties

• Click on 'Computer Name' tab

• Click on 'Change'

• Enter the domain name

• Provide credentials
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Q3. Network printer installation
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Q1. How to config desktop to laptop
Ans. 
Configuring a desktop to a laptop involves setting up network, user accounts, and transferring files.
• Connect both devices to the same network for easy file sharing.

• Use cloud services like Google Drive or OneDrive to sync files.

• Transfer settings using Windows Easy Transfer or similar tools.

• Ensure software compatibility by checking installed applications on both devices.

• Set up user accounts on the laptop to mirror those ...read more
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Q2. What are the ports what is SMPS
Ans. 
SMPS (Switched-Mode Power Supply) converts AC to DC, powering devices efficiently with various ports for connectivity.
• SMPS stands for Switched-Mode Power Supply, used in computers and electronics.

• Ports refer to physical or virtual interfaces for data transfer, e.g., USB, HDMI.

• Common ports include USB (Universal Serial Bus) for peripherals, HDMI (High-Definition Multimedia Interface) for video output.

• SMPS is crucial for...read more
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Q3. How to config mail issue what is Dns and dhcp
Ans. 
Configuring mail issues involves understanding DNS and DHCP for proper email routing and network settings.
• DNS (Domain Name System) translates domain names into IP addresses, essential for email servers to locate each other.

• DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on a network, ensuring they can communicate effectively.

• Check DNS records (MX records) to ensure they point to the correct m...read more
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Q1. Tell me about yourself
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Q2. What is ur hobbies
Ans. 
I enjoy exploring technology, playing video games, and hiking, which help me unwind and stay connected with my interests.
• I love exploring new technologies, often spending weekends learning about the latest software and tools.

• Playing video games is a passion of mine; I enjoy both competitive and narrative-driven games, which enhance my problem-solving skills.

• Hiking is another hobby; I find it refreshing to connect with ...read more
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Q1. Most of questions related project base and Apache Hadoop, Spark fundamental and also indept question in above areas
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Spark and Hadoop architecture, Linux command , python , pyspark question

Q1. They were asking related CTC, location etc.
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Q1. Basic Question on C
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Q2. Linux basics, and domain specific
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Q1. Linux Internals
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Q2. Threads and processes
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Q1. Basic details, offer
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Programming mandatory (c cpp java ...)

Q1. You should be technically sound as per mentioned in cv.
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Q1. Just a salary discussion
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