What improvements would you suggest for Swiggy, and what metrics would you use to measure and evaluate them?

Question

Accepted Answer

Enhancing Swiggy's user experience and operational efficiency through targeted improvements and measurable metrics.

Improve delivery time: Measure average delivery time and set a target to reduce it by 15% over the next quarter.
Enhance customer support: Track response time and resolution rate of customer queries, aiming for a 90% satisfaction score.
Expand restaurant partnerships: Monitor the number of new restaurant sign-ups monthly, targeting a 10% increase each quarter.
Optimize app performance: Measure app load time and crash rates, aiming for a load time under 2 seconds and zero crashes.
Increase user engagement: Analyze user retention rates and implement loyalty programs to boost repeat orders by 20%.

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