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Tech Mahindra Customer Support Associate Interview Questions and Answers
44 Interview questions
The OSI model is a conceptual framework used to understand network communication in seven layers.
1. Physical Layer: Deals with the physical connection (e.g., cables, switches).
2. Data Link Layer: Manages node-to-node data transfer (e.g., Ethernet).
3. Network Layer: Handles routing of data packets (e.g., IP addresses).
4. Transport Layer: Ensures complete data transfer (e.g., TCP, UDP).
5. Session Layer: Manages sess...
Networking topologies define the arrangement of different elements in a network, impacting performance and scalability.
1. Star Topology: All devices connect to a central hub; easy to manage (e.g., home networks).
2. Bus Topology: All devices share a single communication line; cost-effective but limited in scalability (e.g., older LANs).
3. Ring Topology: Each device connects to two others, forming a circular pathway...
I handle angry customers by actively listening, empathizing, and providing solutions to resolve their issues effectively.
Listen actively: Allow the customer to express their frustration without interruption.
Empathize: Acknowledge their feelings, e.g., 'I understand why you're upset.'
Stay calm: Maintain a composed demeanor to help de-escalate the situation.
Provide solutions: Offer clear options to resolve their iss...
The customer process involves steps taken to address customer needs, ensuring satisfaction and loyalty.
1. Identification: Recognizing customer needs through feedback or inquiries. Example: A customer reports a product defect.
2. Engagement: Communicating with the customer to understand their issue. Example: A support agent asks clarifying questions.
3. Resolution: Providing a solution or assistance to the customer. ...
What people are saying about Tech Mahindra
An inbound process involves handling incoming customer inquiries and requests through various communication channels.
Typically includes phone calls, emails, and live chats from customers seeking assistance.
Focuses on providing solutions, answering questions, and resolving issues.
Examples include tech support calls, order inquiries, and complaint resolutions.
Involves active listening and effective communication ski...
Customer service involves providing assistance and support to customers before, during, and after a purchase.
Customer service is about meeting the needs and expectations of customers.
It involves effective communication, problem-solving, and empathy.
Examples include resolving customer complaints, answering inquiries, and providing product information.
Customer service can be provided through various channels such as...
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer support, data entry, and payroll processing.
Companies often choose BPO to reduce costs, improve efficiency, and focus on their core competencies.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
E...
I seek a role that allows me to leverage my communication skills to assist customers and enhance their experience with the company.
I want to be in a position where I can resolve customer issues effectively, like troubleshooting technical problems.
I aim to contribute to a positive customer experience, similar to how I helped a friend navigate a complex service issue.
I desire a role that encourages teamwork, where I...
Yes, I am open to rotational shifts as they provide flexibility and enhance my ability to support customers effectively.
Rotational shifts allow for a diverse work schedule, which can help in maintaining work-life balance.
Working different shifts can improve my adaptability and problem-solving skills, as I encounter various customer issues.
For example, being available during peak hours can lead to quicker resolutio...
I hold a Bachelor's degree in Business Administration, with a focus on customer service and communication skills.
Bachelor's degree in Business Administration, emphasizing customer relations.
Completed coursework in communication strategies and conflict resolution.
Internship experience at XYZ Company, where I handled customer inquiries and complaints.
Participated in workshops on effective communication and active li...
Tech Mahindra Customer Support Associate Interview Experiences
127 interviews found
Anonymous
Selected
I appeared for an interview in Dec 2024.
English,typing, reasoning
Regarding customer support process based questions
(2 Questions)
- Q1. Tell me something about your self?
- Ans.
I am a dedicated and empathetic individual with a passion for helping others.
I have a background in customer service, where I have honed my communication and problem-solving skills.
I am a good listener and strive to understand the needs of others before offering solutions.
I am a team player and enjoy collaborating with colleagues to provide the best possible support to customers.
- Q2. Where do you see your self in next 5 years?
- Ans.
In the next 5 years, I see myself growing within the company, taking on more responsibilities, and possibly moving into a leadership role.
Continuing to improve my customer support skills through training and experience
Seeking opportunities for advancement within the company
Developing leadership qualities by taking on additional responsibilities
Building strong relationships with colleagues and customers
(1 Question)
- Q1. Why should we hire you ?
- Ans.
I am a dedicated and motivated individual with a strong passion for web development.
I have completed relevant coursework in web development and have hands-on experience with HTML, CSS, and JavaScript.
I have successfully completed several web development projects, including a responsive website for a local business.
I am a quick learner and always eager to expand my skills and knowledge in the field of web development.
Interview Preparation Tips
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.
(5 Questions)
- Q1. What is ir strength s
- Ans.
IR strength refers to the intensity of infrared radiation, crucial in various applications like thermal imaging and communication.
Infrared (IR) strength is measured in watts per square meter (W/m²).
It plays a key role in thermal imaging cameras, allowing for heat detection.
In communication, IR strength affects the range and quality of data transmission.
For example, stronger IR signals can penetrate obstacles better, im...
- Q2. Tell me about ur life
- Q3. What kind of role do u want
- Ans.
I seek a role that allows me to leverage my communication skills to assist customers and enhance their experience with the company.
I want to be in a position where I can resolve customer issues effectively, like troubleshooting technical problems.
I aim to contribute to a positive customer experience, similar to how I helped a friend navigate a complex service issue.
I desire a role that encourages teamwork, where I can ...
- Q4. What is ur qualification
- Ans.
I hold a Bachelor's degree in Business Administration, with a focus on customer service and communication skills.
Bachelor's degree in Business Administration, emphasizing customer relations.
Completed coursework in communication strategies and conflict resolution.
Internship experience at XYZ Company, where I handled customer inquiries and complaints.
Participated in workshops on effective communication and active listeni...
- Q5. Are you intrested ratational shifts
- Ans.
Yes, I am open to rotational shifts as they provide flexibility and enhance my ability to support customers effectively.
Rotational shifts allow for a diverse work schedule, which can help in maintaining work-life balance.
Working different shifts can improve my adaptability and problem-solving skills, as I encounter various customer issues.
For example, being available during peak hours can lead to quicker resolutions fo...
Interview Preparation Tips
Communication skills
Convencing with customer
Selected
- Q1. Why did you join in Amazon
- Ans.
I joined Amazon to be part of a customer-centric company that values innovation and offers opportunities for personal and professional growth.
Amazon's commitment to customer satisfaction aligns with my passion for helping others.
The company's innovative culture inspires me to think creatively and contribute to meaningful solutions.
I admire Amazon's focus on continuous improvement and learning, which supports my career ...
- Q2. How was your experience about in Amazon
- Ans.
My experience at Amazon was enriching, focusing on customer satisfaction and problem-solving in a fast-paced environment.
I handled customer inquiries via chat and email, ensuring timely responses and resolutions.
I received positive feedback for my ability to empathize with customers and provide tailored solutions.
I participated in team meetings to discuss common issues and share best practices, enhancing overall team p...
Interview Preparation Tips
Selected
I appeared for an interview in Apr 2025, where I was asked the following questions.
- Q1. Why do you want to join in this company
- Ans.
I admire your company's commitment to customer satisfaction and innovation, and I want to contribute to that mission.
Your company's reputation for excellent customer service aligns with my values.
I am impressed by your innovative approach to solving customer issues, like your recent implementation of AI chat support.
I believe my skills in communication and problem-solving will help enhance customer experiences here.
I a...
- Q2. How do you manage stress
- Ans.
I manage stress through organization, mindfulness, and effective communication, ensuring I remain calm and focused in challenging situations.
Prioritize tasks: I create a daily to-do list to manage my workload effectively, ensuring I tackle high-priority items first.
Practice mindfulness: I take short breaks to practice deep breathing or meditation, which helps me reset and regain focus.
Stay organized: I maintain a clean...
- Q1. What are the different types of networking?
- Ans.
Networking types include LAN, WAN, MAN, and more, each serving different geographical and functional needs.
LAN (Local Area Network): Connects computers in a small area, like a home or office. Example: Wi-Fi network in a coffee shop.
WAN (Wide Area Network): Covers large geographical areas, often connecting multiple LANs. Example: The internet.
MAN (Metropolitan Area Network): Spans a city or a large campus. Example: A un...
- Q2. What are the different types of topologies in networking?
- Ans.
Networking topologies define the arrangement of different elements in a network, impacting performance and scalability.
1. Star Topology: All devices connect to a central hub; easy to manage (e.g., home networks).
2. Bus Topology: All devices share a single communication line; cost-effective but limited in scalability (e.g., older LANs).
3. Ring Topology: Each device connects to two others, forming a circular pathway; dat...
- Q3. Explain Broadband,routers ,static IP address,IOT,switches,
- Ans.
Broadband connects to the internet, routers direct traffic, static IPs provide fixed addresses, IoT connects devices, and switches manage networks.
Broadband: High-speed internet connection, e.g., DSL, cable, fiber optics.
Routers: Devices that route data between networks, e.g., home Wi-Fi routers.
Static IP Address: A fixed IP address that doesn't change, useful for servers.
IoT (Internet of Things): Network of interconne...
- Q4. What is OSI model
- Ans.
The OSI model is a conceptual framework used to understand network communication in seven layers.
1. Physical Layer: Deals with the physical connection (e.g., cables, switches).
2. Data Link Layer: Manages node-to-node data transfer (e.g., Ethernet).
3. Network Layer: Handles routing of data packets (e.g., IP addresses).
4. Transport Layer: Ensures complete data transfer (e.g., TCP, UDP).
5. Session Layer: Manages sessions ...
Skills evaluated in this interview
(2 Questions)
- Q1. What's your strength?
- Ans.
My strength is my ability to empathize with customers and provide personalized solutions to their problems.
Strong communication skills to effectively listen to and understand customer concerns
Empathy to connect with customers on a personal level and show genuine care
Problem-solving skills to find unique solutions tailored to each customer's needs
- Q2. What's your weakness?
- Ans.
I tend to be overly critical of my own work.
I have high standards for myself and sometimes struggle with perfectionism
I am working on being more forgiving of myself and recognizing that mistakes are a part of learning and growth
Average, percentage calculation
(3 Questions)
- Q1. Introduce about yourself?
- Ans.
I am a dedicated and empathetic customer support associate with a strong background in resolving customer issues and providing excellent service.
Experienced in handling customer inquiries and complaints
Skilled in using CRM software to track customer interactions
Ability to remain calm and professional in high-pressure situations
- Q2. Why you are joining this organisation?
- Ans.
I am joining this organization because of its reputation for excellent customer service and opportunities for growth.
Reputation for excellent customer service
Opportunities for growth and advancement
Alignment with my career goals and values
- Q3. What's your versant test score?
- Ans.
I scored a 75 on the Versant test.
My Versant test score is 75.
I performed well on the Versant test with a score of 75.
I achieved a score of 75 on the Versant test.
My Versant test score is above average at 75.
(2 Questions)
- Q1. Why you are switching your field?
- Ans.
Seeking new challenges and opportunities for growth.
Looking for a new challenge to expand my skills
Interested in exploring a different industry
Seeking opportunities for career growth and advancement
- Q2. Are you sure you want to join this organisation?
- Ans.
Yes, I am sure I want to join this organization because of its reputation, values, and growth opportunities.
I have researched the company and am impressed by its reputation in the industry.
I align with the company's values and believe in its mission.
I see great potential for growth and development within the organization.
Interview Preparation Tips
Selected
I appeared for an interview in Sep 2024.
(2 Questions)
- Q1. What is the importance of water, and how would you summarize it in approximately two minutes?
- Q2. Can you tell me about yourself, including your professional experience?
- Ans.
Dedicated customer support professional with 3 years of experience in resolving issues and enhancing customer satisfaction.
3 years of experience in customer support at XYZ Company, handling over 50 customer inquiries daily.
Skilled in using CRM software like Zendesk to track and resolve customer issues efficiently.
Successfully reduced average response time by 20% through process improvements and team collaboration.
Train...
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduction and qualification.
- Q2. Tell me about yourself. are you fresher or experienced.
In the client round, the client will chat with you on google chat and you have to resolve the queries of client and provide cx satisfactions.
(2 Questions)
- Q1. What is customer support associate
- Ans.
Customer Support Associate is a professional who provides assistance and guidance to customers regarding products or services.
Provides assistance to customers via phone, email, or chat
Resolves customer complaints and issues in a timely manner
Maintains a positive and helpful attitude towards customers
Possesses strong communication and problem-solving skills
May involve upselling or cross-selling products or services
Examp...
- Q2. What is your dailey life routine
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
Aptitude test related to personality check were there along with different tests
Interview Preparation Tips
- Women empowerment
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Customer Support Associate interview process can vary, but typically it takes about less than 2 weeks to complete.
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Overall Interview Experience Rating
based on 118 interview experiences
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Tech Mahindra Customer Support Associate Reviews and Ratings
based on 970 reviews
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