Umasons Auto Compo Interview Questions and Answers

Q1. How do you handle customer complaints?
Ans. 
I address customer complaints by actively listening, investigating issues, and implementing solutions to enhance satisfaction.
• Listen actively to the customer's concerns to fully understand the issue.

• Acknowledge the complaint and express empathy for their situation.

• Investigate the complaint thoroughly by gathering relevant information.

• Provide a clear and timely response to the customer, outlining the steps taken.

• Impleme...read more
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Q2. Can you explain one of the action plans that was submitted to the customer?
Ans. 
An action plan was developed to address a defect in the product, ensuring quality and customer satisfaction.
• Identified the root cause of the defect through thorough analysis and testing.

• Developed a corrective action plan that included process improvements and additional training for staff.

• Implemented a monitoring system to track the effectiveness of the changes made.

• Communicated the action plan to the customer, ensurin...read more
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Q3. What is statistical process control?
Ans. 
Statistical process control (SPC) uses statistical methods to monitor and control a process, ensuring consistent quality.
• SPC involves collecting data from processes and analyzing it to identify variations.

• Control charts are a key tool in SPC, helping visualize process stability over time.

• For example, in manufacturing, SPC can monitor dimensions of parts to ensure they meet specifications.

• SPC helps in identifying trends...read more
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Q4. Which instruments did you handle, and what is their least count?
Ans. 
I have handled various precision instruments, each with specific least counts for accurate measurements in quality engineering.
• Calipers: Least count of 0.02 mm, used for measuring internal and external dimensions.

• Micrometers: Least count of 0.01 mm, ideal for measuring small objects with high precision.

• Dial gauges: Least count of 0.01 mm, used for measuring surface variations and alignment.

• Height gauges: Least count of...read more
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Q5. What is the 20 basis quality system?
Ans. 
The 20 basis quality system outlines essential principles for maintaining quality in processes and products.
• Focus on customer satisfaction: Ensure products meet customer needs, e.g., conducting surveys.

• Implement continuous improvement: Use methodologies like PDCA (Plan-Do-Check-Act) for ongoing enhancements.

• Establish clear documentation: Maintain records of processes and changes for accountability.

• Train employees: Regu...read more
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Q6. What is the process of PPAP documentation?
Ans. 
PPAP documentation ensures that suppliers meet quality standards before production begins.
• 1. Define the scope: Identify the parts and processes involved in the project.

• 2. Collect necessary documents: This includes design records, engineering change documents, and process flow diagrams.

• 3. Conduct a risk assessment: Use tools like FMEA (Failure Mode and Effects Analysis) to identify potential risks.

• 4. Perform capability ...read more
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Q7. What was the rejection percentage and its parts per million (PPM) in your previous company?
Ans. 
In my previous company, we maintained a rejection percentage of 2%, translating to 20,000 PPM.
• Rejection percentage was calculated based on total units produced versus units rejected.

• For example, if we produced 1,000,000 units and rejected 20,000, the rejection percentage is 2%.

• PPM is calculated by taking the number of rejections and dividing by total units, then multiplying by 1,000,000.

• In our case, 20,000 rejections o...read more
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Q1. Electronic control ,electric circuit, machine ,other
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Q2. What is encoder what is rectifier
Ans. 
Encoder is a device that converts motion or position into an electrical signal. Rectifier is a device that converts AC to DC.
• Encoder is used in robotics, automation, and motion control systems.

• Types of encoders include absolute, incremental, linear, and rotary encoders.

• Rectifiers are used in power supplies to convert AC voltage to DC voltage.

• Types of rectifiers include half-wave, full-wave, and bridge rectifiers.
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