Two clients arrive at the desk. One needs a document printed, and the other is upset because someone parked in their parking spot. How will you handle this situation?

Question

Accepted Answer

Balancing client needs by prioritizing tasks and ensuring both clients feel heard and assisted promptly.

Acknowledge both clients immediately to show you are attentive.
Ask the client needing the printout to wait briefly while you address the parking issue.
Inform the parking client that you will assist them right away and take note of the vehicle details.
If possible, delegate the printing task to a colleague or use a quick solution like a mobile app for printing.
Ensure to follow up with both clients after resolving their issues to confirm satisfaction.

Accepted Answer

I will respectfully ask the first client to wait till for me to access his information for printout and address the second client that I shall look in the parking issue and resolve both the client needs