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WNS Interview Questions and Answers
297 Interview questions
The process involves coordinating operations to ensure efficiency and effectiveness in achieving organizational goals.
Understanding workflow: Analyzing how tasks move through the organization to identify bottlenecks.
Resource management: Ensuring that materials and personnel are allocated efficiently, like scheduling staff based on peak hours.
Data analysis: Using metrics to assess performance, such as tracking orde...
Dynamic professional with a strong background in management, dedicated to driving team success and achieving organizational goals.
Over 5 years of experience in team leadership, successfully managing projects that increased efficiency by 20%.
Skilled in conflict resolution, having mediated disputes that resulted in improved team collaboration.
Proficient in data analysis, using metrics to inform decision-making and e...
A journal entry records financial transactions in accounting, detailing debits and credits for accurate financial reporting.
A journal entry typically includes the date of the transaction.
It consists of at least one debit and one credit entry.
Example: Purchasing office supplies for $500 would be recorded as: Debit Office Supplies $500, Credit Cash $500.
Each entry should have a brief description for clarity.
Journal ...
A credit note is a document issued by a seller to reduce the amount owed by a buyer, often due to returns or overbilling.
Used to correct billing errors, such as overcharges.
Issued when goods are returned, e.g., a customer returns defective merchandise.
Can be applied to future purchases or refunded to the buyer.
Serves as proof of a transaction adjustment for accounting purposes.
What people are saying about WNS
This email addresses the cancellation of a ticket due to geopolitical issues, providing clarity and options for the recipient.
Subject Line: Clearly state the purpose, e.g., 'Important: Ticket Cancellation Due to Geopolitical Reasons'.
Apologize for the Inconvenience: Start with a sincere apology for the cancellation, acknowledging the impact on the recipient.
Explain the Situation: Briefly outline the geopolitical r...
This email informs the customer about the status of their refund request for a ticket, ensuring clarity and transparency.
Subject Line: Use a clear subject line like 'Update on Your Refund Request'.
Greeting: Start with a polite greeting, e.g., 'Dear [Customer's Name],'.
Refund Status: Clearly state the current status of the refund, e.g., 'We are processing your refund request and it should be completed within 5-7 bu...
Informing customers about food unavailability on certain routes to manage expectations and provide alternatives.
Route A: Unfortunately, we are unable to provide food services on Route A due to supply chain issues.
Route B: Food will not be available on Route B this week; we recommend bringing your own snacks.
Customer Support: For any questions or concerns, please reach out to our customer support team at support@ex...
Scenario-based questions assess problem-solving and leadership skills in real-world situations.
Describe a time you managed a team through a crisis, detailing your approach and the outcome.
Explain how you would handle a conflict between team members, providing a specific example.
Discuss a scenario where you had to implement a significant change in your department. What steps did you take?
Share an experience where y...
The interview included scenario-based questions to assess leadership and problem-solving skills.
Describe a time when you had to manage a conflict within your team. How did you resolve it?
Explain a situation where you had to make a tough decision with limited information.
Share an example of how you handled a project that was falling behind schedule.
Insurance is a financial arrangement that provides protection against potential future losses or risks.
Insurance involves pooling resources to cover losses for individuals or businesses.
Types of insurance include health, auto, life, and property insurance.
For example, health insurance covers medical expenses, while auto insurance covers vehicle damage.
Policyholders pay premiums to maintain coverage, which can vary...
WNS Interview Experiences
1.1k interviews found
Anonymous
I appeared for an interview in Mar 2025, where I was asked the following questions.
- Q1. Components of Power Bi
- Ans.
Power BI consists of various components that facilitate data visualization, analysis, and sharing insights effectively.
Power BI Desktop: A Windows application for creating reports and dashboards.
Power BI Service: A cloud-based service for sharing and collaborating on reports.
Power BI Mobile: Mobile apps for accessing reports on smartphones and tablets.
Power Query: A data connection technology for importing and transfor...
- Q2. What is Data Modelling, how to model data in Power Bi
- Ans.
Data modeling in Power BI involves structuring data to create meaningful insights and relationships for effective reporting.
Star Schema: A common modeling technique where a central fact table is connected to multiple dimension tables, e.g., sales data linked to product and customer dimensions.
Relationships: Establishing relationships between tables using primary and foreign keys, such as linking a 'CustomerID' in a sal...
- Q3. Types of RLS in Power Bi
- Ans.
RLS in Power BI restricts data access based on user roles, enhancing security and data privacy.
Row-Level Security (RLS) can be implemented using DAX filters to restrict data access.
There are two types of RLS: Static RLS and Dynamic RLS.
Static RLS involves defining roles and permissions manually, e.g., a role for 'Sales Managers' to see only their region's data.
Dynamic RLS uses user attributes to filter data automatical...
- Q4. Create following measures using sample excel dataset Measures you need to create : QC% = QC Vol./Received Vol. Internal Error% = Internal Error/QC Vol. Internal Accuracy % = 1-SUM(Internal Error/QC Vol.) E...
- Ans.
Create a Power BI dashboard using measures and data from an Excel dataset to visualize QC and error metrics.
Measures Creation: Calculate QC%, Internal Error%, and External Error% using DAX formulas based on the provided dataset.
Dropdowns: Implement slicers for month and process to filter data dynamically on the dashboard.
Card Visuals: Use card visuals to display key metrics like QC%, Internal Error%, and Internal Accur...
Interview Preparation Tips
Power BI Developer Interview Questions asked at other Companies
Selected
I appeared for an interview in Feb 2025.
(2 Questions)
- Q1. Resume shortlisting
- Q2. Asks for the self introduction.
(1 Question)
- Q1. Should type at the speed of 25 and the accuracy of 95 i guess..
(1 Question)
- Q1. You have to pass this test by gaining 40 marks minimum
You gonna have the assessment of 100 questions.
50 questions are logical reasoning and 50 questions are the personal test.
(1 Question)
- Q1. Introduce yourself confidently then the manager gonna ask a few questions from your resume. Then speak fluently in English confidently. From here, he gonna ask his questions. Whatever the question or topic...
Associate Interview Questions asked at other Companies
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. Can you describe a practical customer care experience that you have had, providing details to elaborate on the situation?
- Ans.
Handled a challenging customer complaint about a delayed order, ensuring resolution and customer satisfaction.
Received a call from a frustrated customer about a delayed delivery of their order.
Listened actively to the customer's concerns, showing empathy and understanding.
Apologized for the inconvenience and assured them I would investigate the issue.
Checked the order status and found it was delayed due to a shipping e...
- Q2. Why did you leave your previous organization, which was generally considered to be a good one?
- Ans.
I left my previous organization to pursue new challenges and growth opportunities that align with my career goals.
Seeking professional growth: I wanted to expand my skills and take on new responsibilities.
Desire for a different work culture: I was looking for an environment that fosters innovation and collaboration.
Personal development: I aimed to explore roles that align more closely with my long-term career aspiratio...
- Q3. Why should we hire you if your English communication skills are not strong?
- Ans.
I bring strong problem-solving skills, empathy, and a commitment to customer satisfaction, which outweigh my current language limitations.
I have a proven track record of resolving customer issues effectively, as seen in my previous role where I improved customer satisfaction scores by 20%.
My ability to listen actively allows me to understand customer needs deeply, ensuring that I can provide tailored solutions.
I am ded...
Interview Preparation Tips
Customer Care Executive Interview Questions asked at other Companies
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Self introduction and brief explanation about privious work
(2 Questions)
- Q1. About privious process and company
- Q2. What is saction, types of saction, what ia pep, meaning of reg flag, about cip, edd, saction country
- Ans.
Sactions are penalties imposed on individuals or entities for violating laws or regulations. PEP refers to politically exposed persons. Red flags indicate potential suspicious activity. CIP stands for customer identification program. EDD is enhanced due diligence.
Sanctions are penalties imposed on individuals or entities for violating laws or regulations
Types of sanctions include financial sanctions, trade sanctions, a...
Relationship, reasoning and apti
Interview Preparation Tips
Senior Associate Interview Questions asked at other Companies
I applied via Approached by Company and was interviewed in Dec 2024. There were 4 interview rounds.
I have given 4 rounds of WNS and was selected. They congratulated me for being selected and then asked me the documents. But later HR and Interviewer both stopped picking my call and then told me after 15-20 days we are putting you on hold and not proceeding with your application
(1 Question)
- Q1. Why you are taking less salary
- Ans.
Taking less salary to gain valuable experience and opportunities for growth.
Prioritizing career development over immediate financial gain
Opportunity to work with a reputable company or industry leader
Chance to learn new skills and expand professional network
Potential for advancement and higher salary in the future
(2 Questions)
- Q1. Why are you leaving your current job
- Ans.
Seeking new challenges and opportunities for growth
Looking for a new challenge to further develop my skills and knowledge
Interested in exploring new opportunities for career advancement
Seeking a more dynamic work environment with greater potential for growth
- Q2. NA
(1 Question)
- Q1. Why are you not satisfied by your current job
- Ans.
Lack of growth opportunities and challenging projects in current role.
Limited opportunities for advancement within the company
Not being challenged enough in daily tasks
Seeking a role with more responsibility and impact
Desire to work on more complex projects to further develop skills
Senior Associate Interview Questions asked at other Companies
(2 Questions)
- Q1. Self intro and family background
- Q2. Communication skills, any general topic
(1 Question)
- Q1. About Excel and typing speed
(1 Question)
- Q1. Explaining about company and CTC
Apprentice Interview Questions asked at other Companies
Selected
I appeared for an interview in Jan 2025.
(5 Questions)
- Q1. Implemented Human Resources Dashboard ( Recruitment Events and Budget) and streamlined HRMS to ensure organizational compliance and efficiency.
- Q2. Health insurance
- Q3. General Insurance
- Q4. Customer insurance
- Q5. Cusomer support advisor (Non Voice)
Life insurance - this type of life insurance provide you with the opportunity to protect yourself and your family from personal risk exposures like repayment of debts after death proving for surviving spouse and children.
Health care insurance - healthcare include necessary medical aids, medical examinations, medical treatment, medical diagnoses, medical service that help individual achieve an optmal states of well-being any setting or stage in human life cycle.
General Insurance Executive Interview Questions asked at other Companies
I applied via Campus Placement and was interviewed in Oct 2024. There were 3 interview rounds.
Shortlisted students were divided in group of 19
Selected students from gd got the call for case study round
(5 Questions)
- Q1. Questions were based on the case study and guesstimates
- Q2. No. of aeroplane flying in the sky right now
- Ans.
It is impossible to accurately determine the exact number of airplanes flying in the sky at any given moment.
The number of airplanes in the sky constantly changes due to take-offs, landings, and flights being at different stages.
Factors such as time of day, weather conditions, and air traffic also affect the number of airplanes in the sky.
Air traffic control systems may provide estimates of the number of airplanes in a...
- Q3. How will u utilise 1 acre of land provided to u near ur college
- Ans.
I would utilize the 1 acre of land near my college for creating a sustainable community garden.
Establishing vegetable and fruit gardens to promote healthy eating among students
Setting up a composting area to reduce waste and enrich the soil
Creating a space for outdoor classes and events to enhance learning and community engagement
- Q4. How to start a starbuck franchisein ur town
- Ans.
To start a Starbucks franchise in your town, you need to follow a specific process set by the company.
Contact Starbucks corporate office to inquire about franchise opportunities
Meet the financial requirements and submit a franchise application
Find a suitable location for the Starbucks store
Complete the required training and adhere to Starbucks' standards and guidelines
- Q5. Sql extraction of the given table and data
- Ans.
Use SQL query to extract data from a given table
Use SELECT statement to retrieve data from the table
Specify the columns you want to retrieve after SELECT
Use FROM clause to specify the table name
Add conditions using WHERE clause if needed
Use ORDER BY clause to sort the results if necessary
Interview Preparation Tips
Skills evaluated in this interview
Analyst Interview Questions asked at other Companies
I appeared for an interview in Jan 2025.
(5 Questions)
- Q1. Where do you see yourself in 5year
- Ans.
In 5 years, I see myself as a seasoned Quality Analyst leading a team of professionals, implementing innovative quality assurance strategies.
Leading a team of QA professionals
Implementing innovative QA strategies
Continuing professional development in QA
Contributing to the overall success of the organization
- Q2. What is the salary expectation
- Ans.
My salary expectations are in line with industry standards for a Quality Analyst position.
Research industry standards for Quality Analyst salaries
Consider my level of experience and qualifications
Factor in the location and size of the company
Be open to negotiation based on benefits package
- Q3. What should we hire you
- Ans.
I have a strong attention to detail, excellent analytical skills, and a passion for ensuring high quality standards are met.
I have experience in conducting thorough quality assurance testing to identify issues and improve processes.
I am skilled in creating test plans, test cases, and test scripts to ensure comprehensive testing coverage.
I have a track record of collaborating with cross-functional teams to address quali...
- Q4. What is your strength and weakness
- Ans.
My strength is attention to detail and my weakness is being overly critical of my own work.
Strength: Attention to detail helps me catch errors and ensure high quality work.
Weakness: Being overly critical can sometimes slow down my progress and lead to self-doubt.
Strength: I consistently receive positive feedback on my thoroughness and accuracy in quality analysis.
Weakness: I am working on finding a balance between stri...
- Q5. Tell me about yourself
- Ans.
m self Am Ashwini Devanpally Am from Nizamabad Distich i have completed my graduation BSc (B.Z.c) in Nalanda degree women's collage in Nizamabad in the year of 2021 I don’t have personal experiences but I am great at helping with yours—whether that’s career advice, problem-solving, or just making your day a little easier. I can process tons of information quickly, and different topics ,of improve the more knowledge
Interview Preparation Tips
Quality Analyst Interview Questions asked at other Companies
Maintenance Engineer Interview Questions & Answers
Pradeep vaijanath suryawanshi
posted on 24 Nov 2024
Selected
I applied via Naukri.com
(3 Questions)
- Q1. UPS regarding Questions
- Q2. Types of maintenance and how to Face
- Ans.
Types of maintenance include preventive, predictive, corrective, and proactive maintenance. Each type requires different strategies to effectively manage and address maintenance issues.
Preventive maintenance involves regularly scheduled inspections and tasks to prevent breakdowns (e.g. changing air filters in HVAC systems)
Predictive maintenance uses data and analytics to predict when equipment will fail and schedule ma...
- Q3. Circuit Breaker,SLD diagram, Battery, Transformer,DG maintenance
(2 Questions)
- Q1. Introduction, Education, Educational Projects, Family Background,
- Q2. Salary expections
Maintenance Engineer Interview Questions asked at other Companies
WNS Interview FAQs
The duration of WNS interview process can vary, but typically it takes about less than 2 weeks to complete.
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WNS Interviews By Designations
- WNS Senior Associate Interview Questions
- WNS Associate Interview Questions
- WNS Operations Associate Interview Questions
- WNS Associate Lead Interview Questions
- WNS Senior Associate Operations Interview Questions
- WNS Assistant Manager Interview Questions
- WNS Back Office Executive Interview Questions
- WNS Analyst Interview Questions
- Show more
Interview Questions for Popular Designations
- Senior Associate Interview Questions
- Associate Interview Questions
- Operations Associate Interview Questions
- Associate Lead Interview Questions
- Senior Associate Operations Interview Questions
- Assistant Manager Interview Questions
- Back Office Executive Interview Questions
- Analyst Interview Questions
- Show more
Overall Interview Experience Rating
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