Wow Momo Foods Restaurant Manager Interview Questions and Answers

Experienced restaurant manager with 10+ years in the industry. Skilled in staff management, customer service, and operations.

• Managed a team of 20+ staff members at XYZ restaurant

• Implemented new customer service strategies resulting in a 15% increase in customer satisfaction

• Responsible for overseeing daily operations including inventory management and scheduling

I am drawn to this company for its commitment to quality, community engagement, and opportunities for professional growth.

• The company's reputation for exceptional service aligns with my passion for creating memorable dining experiences.

• I admire the focus on locally sourced ingredients, which reflects a commitment to sustainability and community support.

• The opportunities for career advancement within the company are app...read more

Handling customer concerns requires active listening, empathy, and prompt resolution.

• Listen actively to the customer's concern without interrupting.

• Empathize with the customer and acknowledge their feelings.

• Apologize for any inconvenience caused and assure them that their concern will be addressed promptly.

• Resolve the issue as quickly as possible while keeping the customer informed of the progress.

• Follow up with the cu...read more

To solve a customer problem, listen actively, empathize, and offer a solution that meets their needs.

• Listen actively to the customer's complaint or issue

• Empathize with the customer and acknowledge their frustration

• Offer a solution that meets the customer's needs and resolves the issue

• Follow up with the customer to ensure their satisfaction

I am an experienced restaurant manager with a passion for delivering exceptional customer service and driving business growth.

• Managed a team of 20+ staff members and consistently exceeded sales targets

• Implemented new menu items and promotional campaigns resulting in a 15% increase in revenue

• Trained new employees on company policies and procedures to ensure a high level of service

• Maintained inventory levels and controll...read more

I am passionate about the food industry and your company's reputation for quality and innovation aligns with my values.

• I have always been interested in the culinary arts and have worked in various restaurants and cafes.

• I have researched your company and am impressed with your commitment to using locally sourced ingredients and supporting sustainable practices.

• I am excited about the opportunity to work with a team of ta...read more

Food cost & P&L are crucial for restaurant profitability. Understanding them helps in managing expenses & maximizing profits.

• Food cost refers to the cost of ingredients used in preparing a dish

• P&L stands for Profit and Loss statement which shows the revenue, expenses, and profits of a restaurant

• Managing food cost involves controlling portion sizes, minimizing waste, and negotiating with suppliers for better prices

• Analy...read more