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Assistant Vice President ( AVP )
1 Finance
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Lead the Member Success team in effectively managing tasks and assignments to ensure they are completed efficiently and with the highest quality
- Implement quality control processes to ensure that all member interactions, issue resolutions, and support services consistently meet or exceed established quality standards
- Foster a culture of innovation within the team to identify and implement creative solutions and strategies that enhance the overall member experience
- Collect and provide valuable feedback on member needs, pain points, and suggestions to support product enhancements and improvements
- Monitor team performance, evaluate key performance indicators (KPIs), and provide regular feedback to improve team effectiveness and efficiency
- Oversee member interactions and support channels, ensuring that members receive prompt, effective, and personalized assistance
- Generate and present regular reports on team performance, quality assurance, member feedback, and product enhancement recommendations to the management team
- Collaborate with the management team to develop and execute member success strategies, aligning them with the goal of exceeding member expectations
- Strong leadership, coaching, and problem-solving skills
- Innovation-focused mindset with a track record of implementing creative solutions
- Excellent communication, interpersonal, and feedback-sharing abilities
- Proficiency in customer relationship management (CRM) systems
- Passion for ensuring a positive member experience
Employment Type: Full Time, Permanent
Read full job description
What people at 1 Finance are saying
Assistant Vice President salary at 1 Finance
reported by
3
employees
with 6-13
years exp.
₹18
L/yr - ₹43.2
L/yr
At par with the average Assistant Vice President Salary in India
View more details
What 1 Finance employees are saying about work life
based on 35 employees
Flexible timing
Alternate Saturday off
No travel
Day Shift
1 Finance Benefits
Submitted by Company
Job Training Doctor on Call services Education Assistance Financial Wellness Plans Performance based appraisals
Submitted by Employees
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B 1101/1102, Lotus Corporate Park, Goregaon East
Mumbai, Maharashtra
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