Customer Care Manager - Service

Role & responsibilities

Schedules and confirms service appointments for any new customers experiencing mechanical problems.

Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors

Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.

Reviews all post-sale service cases with the service manager periodically.

Attends sales, service and management meetings with required datas and records.

Preferred candidate profile

Must hold any basic degree.

Presentation skills.

Team Management.

Should have minimum of 2 years experience in any four wheeler Automobile dealership.

Must join immediately.

Perks and benefits

Attractive incentive

Provident Fund