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Accenture

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3.8

based on 62.7k Reviews

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12831 Accenture Jobs

Customer Service Associate

Accenture Solutions Pvt Ltd

 · 

3.8

 based on 62.7k Reviews

1-3 years

₹ 3.08 - 6L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

1 vacancy

Customer Service Associate

Accenture

posted 3 weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Customer Service Investment Banking Customer Support Project Management Operations Management

+ 6 more

Job Description






Skill required: Retirement Solutions - Customer Service



Designation: Customer Service Associate



Qualifications:Any Graduation



Years of Experience:1 to 3 years



What would you do?
  • Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed
  • Strict adherence non-disclosure of client information by preserving client confidentiality.
  • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
  • Taking active participation in process improvements and automation.
  • Ensure Quality Control standards that have been set are adhered to.
  • Excellent organizational skills with ability identify and prioritize high value transactions.
  • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.



    What are we looking for?
  • Graduate, preferable from commerce background (not mandatory)
  • Experience in the US retirement industry (not mandatory)
  • Open to core Night shifts based on business requirements
  • Good verbal & written communication skills
  • Good typing skill and attention to detail.
  • Good time management skills
  • Ability to work independently
  • 1 to 2+ years of experience in US Retirement Services domain – Defined Contributions - Managing participant level services
  • Experience in Money Out processes such as Inservice withdrawal, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions.


    Roles and Responsibilities:
  • Processing monetary and non-monetary transactions for assigned clients\transactions. Ensuring accuracy on transactions processed
  • Strict adherence non-disclosure of client information by preserving client confidentiality.
  • Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.
  • Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.
  • Taking active participation in process improvements and automation.
  • Ensure Quality Control standards that have been set are adhered to.
  • Excellent organizational skills with ability identify and prioritize high value transactions.
  • Completing assigned responsibilities and projects within timelines apart from managing daily BAU.


    Qualifications

    Any Graduation

    • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Customer Service Associate Interview Questions

    A Customer Service Associate was asked
    6mo ago
    Q. Let's role-play a scenario: I'm a customer calling with complaints about a recen ... read more
    Read all Customer Service Associate questions
    A Customer Service Associate was asked
    Q. What is Customer Service?
    Read all Customer Service Associate questions
    A Customer Service Associate was asked
    Q. How do you handle difficult customers?
    Read all Customer Service Associate questions
    View all

    What people at Accenture are saying

    3.5
    Rating based on 220 Customer Service Associate reviews

    Likes

    Multiple benefits if you are a Residential employee salary compensation incentives etc.

    • Skill development - Good
      • +1 more
    Dislikes

    if you are a service provider i.e. Contractual basis employee your life will be hell every other day you will be reminded that you are a contractor no proper remuneration no proper leaves no job security etc.

    • Promotions - Bad
      • +2 more
    Read 220 Customer Service Associate reviews

    Customer Service Associate salary at Accenture

    reported by 1.7k employees
    ₹0.9 L/yr - ₹7.8 L/yr
    60% more than the average Customer Service Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 62.7k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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