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Accenture

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4.0

based on 49.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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42437 Accenture Jobs

Network & Svcs Operation Assoc Manager

Accenture Solutions Pvt Ltd

4.0

based on 49.5k Reviews

10-14 years

Chennai

Network & Svcs Operation Assoc Manager

Accenture

posted 30d ago

Job Role Insights

Flexible timing

Key skills for the job

switching project management data management data analysis wan documentation

+ 12 more

Job Description

Skill required: Network Billing Operations - Problem Management

Designation: Network & Svcs Operation Assoc Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

At least 10 to 14 years of experience in Billing / finance operations

Strong analytical (collect, research and interpret data) and problem-solving skills

High drive, entrepreneurial attitude and good interpersonal skills

Excellent verbal and written communications skills in English

Ability to work under minimal supervision and guidance, learning new responsibilities quickly

Ability to work virtually with diverse teams (internal teams, vendors, client team)

Excellent organizational / time management / data management skills

Highly proficient in finding, learning, following and applying processes

Excellent accuracy and attention to detail

Excellent documentation skills (ability to document all specifications and requirements correctly and precisely)

Prioritizes and plans work activities with a high degree of personal organization and the ability to supervise/coach/mentor these skills in others

Proficient in process and data analysis techniques

Highly proficient in Microsoft applications (Word, PowerPoint, Excel,)

Strong analytical skills

Ability to organize, evaluate, and present complex data with excellent written and oral skills

Effective communication skills

Ability to handle critical situations and manage complexity Roles and Responsibilities: Planner facilitates and manages all aspects of planning process for changes to billing processes and systems. Planner works with internal and external parties, conducts research, design, analysis, coordination of the planning process, obtains funding approval and documents all business requirements and specifications and engages Project Management team for implementation. Furthermore, Planner

liaises with the Client Sponsor on any requirements/projects (CBO or other organization, e.g. Tax, Treasury),

ensures a technical solution will be created when development is required (working with TSM, IT Solution Architect, LPM),

ensures mandate funding approval (working with Technical Solution Manager, Capital Planning) and/or budget approval (=via Client Sponsor) is obtained when needed,

Identifies a third party supplier (if third party supplier solution is required) working with Client's internal teams, ensure proposals are obtained and selected, and liaise with global supply chain and vendor to properly define/set up and maintain third party contracts and provides support to lifecycle activities where required. Planner will also raise the PO for implementation cost (e-invoicing/real time reporting solutions) and work with internal Client's teams to ensure POs for running cost can/will be raised. Planner will follow up on vendor questions related to payment,

may act as PM or involve a PM from the PM organization,

remains involved (requirements clarification, project progress, issues, Project Changes); working with PM and project team members,

should also support/follow up on any mandate related questions upon deployment/in production. There is not one set of standard rules for mandates as each country has its own rules and guidelines to follow. Mandates are always time sensitive as defined by the local Governments (missing a due dateQualificationsAny Graduation

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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What people at Accenture are saying

3.9

Rating based on 851 Associate Manager reviews

Anonymous · Technology / IT in Pune

Likes

The HR policies are robust, however HR folks are puppets of project mgrs., DU Leads, MDs are the one's who play the strings actually and HR team dance on their signs. People when hired are of good IQ & EQ, but they will become sluggish(in every aspect) over the time because of twisted environment here.

Dislikes

The appraisal/moderation discussions are totally biased and basis only on how well you are connected to your supervisor, politics is high time. People been put on PIP and not even given the fair chance of clearing the PIP goals(as PIP goals are explicitly set so difficult that even the supervisor would not be able to pass it) Job s..Read More

Read 851 reviews

Associate Manager salary at Accenture

reported by 16.3k employees with 6-19 years exp.

Average annual salary

₹ 25.7 Lakhs

₹14 L/yr - ₹39.5 L/yr

69% more than the average Associate Manager Salary in India

View more details

What Accenture employees are saying about work life

based on 49.5k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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