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Customer Contact Comms Associate

1-3 years

₹ 2 - 6.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram

Customer Contact Comms Associate

Accenture

posted 1mon ago

Job Role Insights

5 Days Working·Flexible timing·Day Shift

Job Description


Skill required:
Chat - Service Desk Non-Voice Support

Designation:
Customer Contact Comms Associate

Qualifications:
Any Graduation

Years of Experience:
1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLAGCandidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?
Adaptable and flexibleAbility to perform under pressure.Problem-solving skillsDetail orientation.Ability to establish strong client relationship.Adaptable and flexibleAbility to perform under pressure.Problem-solving skillsDetail orientation.Ability to establish strong client relationship.
Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

  • Employment Type: Full Time, Permanent

    Functional Areas: IT Hardware & Telecom

    Read full job description

    Top Accenture Associate Interview Questions

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    What people at Accenture are saying

    4.0
    Rating based on 516 Associate reviews

    Likes

    yes, i love to work in accenture

    Dislikes

    i dont no, what to say

    Read 516 reviews

    Associate salary at Accenture

    reported by 5.8k employees

    Average annual salary

    4.2 Lakhs
    ₹0.8 L/yr - ₹7.5 L/yr
    44% less than the average Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 46.6k employees
    66%
    85%
    72%
    71%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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