Cyber Security Services - Sales Operation

Location: India - Ahmedabad
Reports to: Head of Sales
Department: Cybersecurity Services Sales

Role Overview

We are looking for Assistant Manager Sales Operations to support our global sales function. This role will work closely with the Head of Sales, regional sales heads (India & US/International markets), and leadership to drive forecast accuracy, performance reporting, CRM hygiene, bid coordination, and cross-functional alignment. The candidate should bring experience in sales processes, analytics, CRM tools, and pre-sales governance.

Key Responsibilities

• Sales Process & Forecasting
• Support the sales funnel tracking and drive weekly/monthly forecasting cadences across geographies
• Maintain sales dashboards, performance reports, win/loss analysis, and conversion KPIs
• Enable regional sales heads and account managers with timely data, insights, and pipeline health metrics
• CRM Ownership & Data Governance
• Administer and maintain sales CRM tools (e.g., Salesforce, Zoho, HubSpot); ensure hygiene, timeliness, and process compliance
• Drive structured opportunity lifecyclefrom lead creation to closure and renewal
• Train sales users and troubleshoot issues related to opportunity management and forecasting
• Sales Governance & Bid Support
• Coordinate responses for RFPs/RFIs, in collaboration with pre-sales and proposal teams
• Track commercial proposals, pricing approvals, and internal bid governance steps
• Maintain a repository of approved case studies, pricing benchmarks, and proposal assets
• Sales Enablement & Reporting
• Support the team with tools, templates, and process training
• Track quota achievements and deal milestones
• Create presentations and performance summaries for quarterly business reviews (QBRs)

Ideal Candidate Profile

• 7+ years of work experience in sales operations, business operations, revenue ops, or sales enablement, preferably in cybersecurity, SaaS, or IT services
• Hands-on experience in CRM platforms (e.g., Salesforce, Zoho, HubSpot), Excel/Google Sheets, PowerPoint; experience with Tableau/Power BI is a plus
• Strong analytical mindset and attention to detail; able to interpret trends and suggest improvements
• Ability to collaborate across functions and geographies with maturity and responsiveness
• Excellent written and verbal communication skills; strong documentation discipline

Preferred Qualifications

• Bachelors degree in engineering, IT, Business, or related fields
• MBA or specialized certifications in Sales Ops / Revenue Ops / CRM Administration is a plus
• Familiarity with cybersecurity concepts, service lines (SOC, IDAM, MDR), or industrial/OT sector terminology is desirable

For more information connect to mentioned Email ID: Shivangi.Pandya@adani.com