Assistant Manager - Delivery

Position: Assistant Manager Delivery

Location: India - Ahmedabad

Reporting to: Head Service Delivery

Department: Cybersecurity Services Service Delivery

Role Overview

The Assistant Manager - Delivery will support the delivery of cybersecurity engagements across OT and IT domains. This role is ideal for high-potential early-career professionals looking to build a career in cybersecurity service delivery. The role involves close coordination with internal teams, clients, and delivery leads to ensure timely, high-quality outcomes.

The candidate will gain hands-on experience in cybersecurity delivery processes, client coordination, reporting, and adherence to delivery standards.

Key Responsibilities

Delivery Support & Coordination

• Assist in the day-to-day management of ongoing cybersecurity projects (assessment, implementation, or operations).
• Maintain project trackers, action logs, SLA dashboards, and delivery documentation.
• Track task-level progress across internal teams and external partners.
• Participate in client calls and internal reviews as a support owner.

Governance & Reporting

• Prepare reports, presentations, and dashboards for internal and client stakeholders.
• Ensure accuracy and timely submission of status updates, metrics, and incident logs.
• Maintain risk and issue logs and follow up on closure.

Process Adherence & Quality Control

• Ensure compliance with internal delivery frameworks, SOPs, and documentation standards.
• Support delivery audits, knowledge management, and quality control initiatives.
• Learn and apply ITIL/NIST/ISO 27001 delivery principles under guidance.

Candidate Profile

Must-have

• 1-3 years of experience in cybersecurity, IT operations, or project coordination.
• Strong interest in OT/IT security domains and service delivery.
• Good understanding of cybersecurity concepts (firewalls, IAM, incident response, etc.).
• Excellent communication, documentation, and task-tracking skills.
• Strong problem-solving orientation and willingness to work in client-facing settings.

Preferred

• Bachelors in Computer Science, IT, Electronics or equivalent.
• Certifications (preferred): ISO 27001 Foundation, ITIL Foundation, or any entry-level security certification.
• Exposure to industrial systems, SCADA, or SOC tools is a plus.