Customer Service Executive

Name of the Organization : IMPERIAL ONLINE SERVICES PVT LTD

Designation : Customer Service Agent

Education : Bachelor's Degree

Experience : Minimum 2 Years

Work Location : Hyderabad

Imperial Online Services Pvt. Ltd., a company engaged in the trade of apparel and clothing, is looking for a Customer Service Agent for its brand Urbano that hosts primarily mens western wear. We are looking for qualified person with at least 4 years work experience in the field and a strong background in communication and problem solving abilities. Responsibilities will include, but are not limited to:

- Handling customer complaints and concerns. Problem-solving skills enable them to solve issues quickly and successfully by analysing the cause of the problem, generating possible solutions and implementing a plan to resolve the problem.

- Communicating with customers regularly on whatsapp, email, social media and phone.

- Helping the brand build and maintain relationships with its customers, ensuring customers' needs are met and queries are handled in a timely and professional manner.

Skills required :

- Great command over English and Hindi languages;

- Emotional intelligence, listening skills, networking skills; empathy

- Strong communication skills to ensure interactions are professional and effective and leave a good impression on the customer

- Analytical and forecasting skills

- Teamwork

- Creative thinking and problem-solving abilities