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4.0

based on 978 Reviews

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162 Adobe Jobs

Software Development Engineer 3

5-6 years

₹ 44.35 - 55L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Noida

1 vacancy

Software Development Engineer 3

Adobe

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Your role in our Customer engineering is crucial. As a Customer Engineer, youll be the first point of contact for customers. You will dive into their tech issues and resolve their queries and tickets. In short, youll be the problem-solving professional and product expert. You will also work closely with Customer Support, engineering & PM team for resolution of critical issues
Qualification :
  • At least 5-6 year of customer support experience (experience in product/application/tech support preferred)
  • Bachelors degree in Information Technology, Computer Science, or related fields preferred
  • Experience with ticketing platforms and similar tools like JIRA
  • Proficiency in at least one programming language preferably Java
Key Responsibilities:
  • Provide technical support to customers, triage the critical issues & assign the issues to relevant engineering teams
  • Troubleshoot and resolve the queries/problems customers have with our products or services.
  • Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to address customer concerns and escalate critical issues.
  • Share customer feedback with the product team to make our products better.
  • Keep customers updated about their issues and resolution status.
  • Lead live troubleshooting sessions with customers for faster resolution.
  • Ensure SLAs are honored and KPIs are met.
  • Proactively identify and report cases that require escalation.
  • Help improve documentation for internal and external use, including Help Center articles, FAQs, and troubleshooting guides
  • Continuously capture and share customer feedback to identify trends, patterns, and areas for improvement.

Employment Type: Full Time, Permanent

Functional Areas: Software/Testing/Networking

Read full job description

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People are getting interviews at Adobe through

(based on 106 Adobe interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
Recruitment Consultant
33%
15%
14%
10%
3%
1%
24% candidates got the interview through other sources.
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What people at Adobe are saying

What Adobe employees are saying about work life

based on 978 employees
81%
91%
71%
55%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Adobe Benefits

Submitted by Company
Physical wellbeing
Wellbeing reimbursement program
Support in times of need
Financial wellbeing
Mental health care
Emotional wellbeing
Submitted by Employees
Cafeteria
Free Food
Gymnasium
Health Insurance
Team Outings
Education Assistance +6 more
View more benefits

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Adobe Noida Office Locations

View all
Noida Office
Adobe Systems (India) Pvt Ltd, A-05, Sector 132, Express Way Noida
Uttar Pradesh 201304
Noida Office
Adobe Systems India Pvt. Ltd, Vindhyachal Marg, Sector 25A Noida
Uttar Pradesh 201301

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