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Customer Service Representative
Advatix
posted 8d ago
Job Description
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies.
Employment Type: Full Time, Permanent
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People are getting interviews at Advatix through
People are getting interviews through
(based on 10 Advatix interviews)
Job Portal
Walkin
60%
10%
30% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Advatix are saying
Rating based on 5 Customer Service Representative
reviews
Anonymous · Back Office
in New Delhi
Likes
Salary on time.
Dislikes
To navigate the challenges in this organisation, you need to establish a strong relationship with upper level management?
Read 5 reviewsCustomer Service Representative salary at Advatix
reported by
17
employees
₹3
L/yr - ₹4.3
L/yr
21%
more
than the average Customer Service Representative Salary in India
View more details
What Advatix employees are saying about work life
based on 61 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Advatix Benefits
Health Insurance 
Job Training 
Team Outings 
Work From Home 
Soft Skill Training 
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