Amazon - Program Manager - Flex SLS (7-10 yrs)

Program Manager II, Flex SLS

Job summary:

- At Amazon, we're looking for a Program Manager II for Amazon Flex.

- Amazon Flex works directly with independent contractors - called delivery partners - to make deliveries to our customers.

- With Amazon Flex, individuals can now be their own boss delivering Amazon packages.

- Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on-board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more.

Key job responsibilities:

- Maintain program quality and delivering exceptional customer experiences.

- Help build reporting mechanisms, identify opportunities, establish mitigation processes, respond to executive escalations, and work with cross-functional partners to communicate issues and progress.

- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations.

- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions.

- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.

- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order.

- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks).

- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives.

- Drive effective investigations on executive/leadership/BOPs escalations in a fast-paced, dynamic environment.

A day in the life:

- PM II in this role will be responsible for the Flex IN SLS program.

- They will work closely with IN Flex and Operational business partners to support and proactively identify business problems and ongoing process improvement opportunities through SLS support where possible.

- They will monitor IN SLS metrics on a regular basis to identify trends or process improvement opportunities.

- They will ensure that we are insisting on the highest standard for the experience of the driver while developing SLS programs to support the evolving Flex program.

- PM II will also work closely with WW SLS team and other key stakeholders.

We are open to hiring candidates to work out of one of the following locations: Hyderabad, TS, IND

Basic Qualifications:

- 3+ years of program or project management experience

- 3+ years of working cross functionally with tech and non-tech teams experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Bachelor's degree

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications:

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules