Program Manager, Fraud Prevention Operations

Key job responsibilities
Key responsibilities associated with this position include the following:

1. Program Management:
a. Works with FP Ops leadership team to drive critical business improvement initiatives.
b. Develops, implements and governs KPIs reporting for the portfolio of programs, providing visibility to the milestones and performance across all programs.
c. Manages multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills.
d Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
f. Communicates across all levels on project and program progress.

2. Process Improvement:
a. Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output.
b. Supports project teams/team members as-needed to improve processes, provide project intervention and coaching, etc.
c. Drives continuous improvement culture through delivery of content and training on Lean Six Sigma, Continuous Improvement Root Cause Analysis, etc.
d. Monitors the training and professional development of all team members, looking for opportunities to strengthen their skills or acquire new ones.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience of Six Sigma/ Lean analytical techniques

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience defining program requirements and using data and metrics to determine improvements
- Experience working cross functionally with tech and non-tech teams