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140 American Express Jobs
Membership Manager
American Express
posted 2 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You Lead the Way. We ve Got Your Back.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
- Provide best in class service & customized solutions to High network individuals (HNIs)/Centurion cardholders through lateral thinking and excellent knowledge of travel & lifestyle choices
- Successfully manage & grow the relationship with High Value customers by handling all Travel, Card & Lifestyle aspects of the services
- Assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder
- Provide lifestyle advice such as fine dining, theatre/opera recommendations
- Close/convert business based on identified customer needs and provide premium customer service to the card members
- Articulate knowledge about products, services and value proposition to customers especially high-end & luxury
- Handle customer queries regarding Fares & Ticketing and planning customer travel itineraries
- Complete travel & lifestyle reservations accurately and effectively within agreed timeframes
- Pro-actively maintain regular contact with customers and to use detailed knowledge of customer s lifestyle choices to offer relevant value-added propositions
- Deal with high value customer enquiries & effectively probe customers to determine key requirements & to articulate product relevance. This role may be subject to additional background verification checks
Minimum Qualifications
6-10 Years of Experience with prior sales experience, food & beverage experience (for lifestyle), travel industry experience (for travel)
Preferred Qualifications
- Knowledge of high-end, luxury travel & lifestyle products, services & value propositions
- People Management
- Time Management
- Workload Management
Technical Skills/Capabilities
- Knowledge of fares & ticketing
- Knowledge of destinations, geographies
- Problem solving skills
- Elementary Global Distribution System (GDS) skills
- Supplier product knowledge
Employment Type: Full Time, Permanent
Read full job description
What people at American Express are saying
Rating based on 3 Membership Manager
reviews
Anonymous · BFSI, Investments & Trading
in New Delhi
Likes
Just about ok .. nothing too good here.
- Salary - Good
+1 more
Dislikes
Too much work .. barely any incentive .. strict targets are given which have to be followed rigorously
- Promotions - Poor
Membership Manager salary at American Express
reported by
22
employees
with 9-15
years exp.
₹9
L/yr - ₹12.1
L/yr
8%
more
than the average Membership Manager Salary in India
View more details
What American Express employees are saying about work life
based on 3.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
American Express Benefits
Submitted by Company
Culture Total Rewards & Well-Being Career Growth & Development
Submitted by Employees
View more benefits 
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