WFH- Customer Experience -Voice || Immediate Joiner || NISM -8

About Angel one: 

Angel One Limited is a Fintech company providing broking services, margin trading facility, research services, depository services, investment education and distributes third party financial products to its clients, on a mission to become the No. 1 fintech organization in India. With over 2 crores+ registered clients, we are onboarding an average of over 800k new clients every month in the current financial year. We are working to build personalized financial journeys for our clients via a single app, powered by new-age tech, AI, Machine Learning and Data Science.

We have a flat structure, with ample opportunity to showcase your talent and a growth path for you to the very top. We are aggressively hiring for various non-tech and tech roles across India. Join our team and experience the best of both worlds at Angel One! Check out our careers section!  

Why You'll Love Working at Angel One! 

• Ranked Top 25 Companies to Work in India: We proud to be recognized as one of the best workplaces, certified for 8 consecutive years.
• Innovative Culture: Ideate, innovate, and create cutting-edge fintech solutions with AI and Machine Learning.
• Be part of something huge: Be at the Forefront of Fintech Innovation
• Bold Approach: We not just growing a customer base; we're unlocking potential, aiming to touch a billion lives. It's about more: more drive, more initiative, and a bolder way of working.

Job Title: Sr. Associate/Associate Customer Experience (Voice)

Location: Work From Home

What you will do:

• Responsible for handling queries of customers through inbound calls
• Ensure quick and efficient resolution of customer queries / grievances.
• Manage large amounts of inbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer's needs, clarify information, and provide solutions
• Executing trades on behalf of customer
• Have a good positive attitude-should be committed to the work

Who you are: 

• NISM VIII certifications in capital markets, derivatives, and currency derivatives
• Good quantitative/analytical skills
• Excellent oral/written communication skills required
• Customer Service, Customer Relationship, Relationship Management, Good
• Knowledge of financial market
• Laptop and Good Internet Connection is must

Interested candidate share your cv on Rinki.keshari@angelbroking.com

What's in it for You?

• Empowered Growth: We invest in your growth and empower you to explore your full potential. 
• Exceptional Benefits: Our comprehensive benefits package includes health insurance, wellness programs, learning & development opportunities, and more.

For a deeper dive into our company culture and vision, explore our Company Deck.

At Angel One, our thriving culture is rooted in Diversity, Equity, and Inclusion (DEI).

As an Equal opportunity employer, we wholeheartedly welcome people from all backgrounds irrespective of caste, religion, gender, marital status, sexuality, disability, class or age to be part of our team.We believe that everyone's unique experiences and viewpoints make us stronger together. Come and be a part of #OneSpace*, where your individuality is celebrated and embraced.