Sales Manager

Job Summary:

Ayatana Hospitality is looking for a dynamic and result-oriented Sales Manager Vacation Ownership to lead and manage the vacation ownership sales and post-sale operations. The ideal candidate should have proven experience in vacation ownership/timeshare sales, team management, client relationship handling, and operational coordination.

Key Responsibilities:

• Drive sales for vacation ownership products by leading a high-performing sales team, setting goals, and achieving monthly and annual targets.
• Develop and implement strategic plans to enhance lead generation, conversion rates, and overall profitability.
• Build strong relationships with prospective and existing customers through presentations, site tours, and personal engagement.
• Mentor, train, and motivate the sales team to ensure consistent performance and high morale.
• Oversee sales operations including booking, member services, contract documentation, and post-sale support in coordination with marketing, reservations, and finance departments.
• Ensure excellent customer satisfaction by addressing queries and resolving complaints promptly.
• Monitor KPIs, maintain accurate sales reports, and provide timely updates to management.
• Ensure compliance with company policies, pricing guidelines, and ethical selling practices.
• Be available to work on weekends and public holidays, which are key operational days for vacation ownership sales.
• Stay updated on market trends, competitor offerings, and customer feedback to refine sales strategies.

Qualifications & Experience:

• Bachelor’s degree in Hospitality, Business Administration, or related field (MBA preferred).
• 4-6 years of experience in vacation ownership/timeshare sales; at least 2 years in a managerial role.
• Strong sales acumen with hands-on experience in lead conversion and objection handling.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage operational aspects such as documentation, bookings, and follow-ups.
• Comfortable with travel, client meetings, and working flexible hours, including weekends and holidays.